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Patient Services Specialist Salary

Patient Services Specialists in the United States are largely female. The average salary of the entire group is approximately $13.83 per hour. Compensation ranges from $10.86 per hour on the lower end to $18.00 on the higher end. Compensation for this group is mainly affected by residence, but tenure and the individual firm are influential factors as well. Most workers in this position report high levels of job satisfaction. A large number report receiving medical coverage from their employers and the larger part collect dental insurance. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$24,717 - $47,580
(Median)
$25K
$38K
$48K
MEDIAN: $38,226
10%
50%
90%

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$10.86 - $18.00
(Median)
$11
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,717 - $47,580  
   
Bonus
$0.00 - $593  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,138 - $40,203  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 64
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$10.86 - $18.00  
   
Overtime
$5.70 - $28.14  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $593  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,138 - $40,203  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 333
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Job Description for Patient Services Specialist

Patient service specialists work at a variety of medical facilities. Essential duties and responsibilities include checking patients in and out, checking patient eligibility for services or programs, and scheduling follow-up appointments. A patient service specialist has to maintain a well-organized referral log to coordinate patient referrals to other specialists. Basic computer knowledge is necessary to ensure good data management of the patients' files.

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Patient Services Specialist Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Specialist


The lowest salaries can be found at Scott & White Hospital and Clinic — median pay is $24K — and there is little variation in compensation, with paychecks starting at $21K and only reaching $35K.

Popular Skills for Patient Services Specialist


Survey results suggest that Patient Services Specialists use a fairly large toolkit of professional skills. Most notably, skills in Scheduling, Insurance, Customer Service, and Data Entry are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Electronic Medical Records and Billing. Those educated in Customer Service tend to be well versed in Scheduling and Data Entry.

Pay by Experience Level for Patient Services Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Patient Services Specialists with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Workers with less than five years' experience earn around $29K on average, and those who have five to 10 years under their belts see a higher median salary of $30K. The average pay reported by folks with 10 to 20 years of experience is around $30K. Veterans who have acquired more than 20 years report a median income of $37K, which is generally higher than the pay reported by other tenure groups.

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Experience Affects Patient Services Specialist Salaries

Late-Career
up arrow 24%


Experienced
up arrow 1%

National Average
$30,000


Skills That Affect Patient Services Specialist Salaries

Scheduling
up arrow 3%

Insurance
up arrow 1%

National Average
$30,000

Customer Service
up arrow 1%

Data Entry
up arrow 1%

Billing
up arrow 5%

Electronic Medical Records (EMR)
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 61 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
23%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 67%
vision benefits Vision: 59% employee benefits None: 17%
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