Patient Services Specialist Salary
Job Description for Patient Services Specialist
Patient service specialists work at a variety of medical facilities. Essential duties and responsibilities include checking patients in and out, checking patient eligibility for services or programs, and scheduling follow-up appointments. A patient service specialist has to maintain a well-organized referral log to coordinate patient referrals to other specialists. Basic computer knowledge is necessary to ensure good data management of the patients' files.Read More...
A patient service specialist is also sometimes tasked with reminding patients of any upcoming lab visits they have. Therefore, having basic knowledge in medical terminology and possessing good interpersonal skills are requirements for this job position. Electronic medical records knowledge is also a must, and experience in this area is preferable. The patient service specialist must possess excellent customer service skills and the ability to effectively solve problems. Maintaining friendly relationships with patients is important, in addition to maintaining good relationships with physicians, nurses, and other employees. Attention to detail is crucial to efficiently gather full information on patients in situations.
A bachelor's degree is generally preferred but not required for these positions, and relevant experience is needed or preferred as well.
Patient Services Specialist Tasks
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
Patient Services Representative Job Listings
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Popular Employer Salaries for Patient Services Specialist
Select Physical Therapy, Scott & White Hospital and Clinic, Novacare Rehabilitation, Select Medical Corporation, and Laboratory Corporation of America (LabCorp) are leaders in the field that employ a large number of Patient Services Specialists. Patient Services Specialists flock to Laboratory Corporation of America (LabCorp) for generous paychecks, where average earnings of $39K lead the pack in compensation.
Popular Skills for Patient Services Specialist
Patient Services Specialists report using a diverse set of skills on the job. Most notably, skills in Electronic Medical Records, Data Entry, Customer Service, and Scheduling are correlated to pay that is above average. At the other end of the pay range are skills like Phone Support. The majority of those who know Customer Service also know Scheduling and Data Entry.
Pay by Experience Level for Patient Services Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Patient Services Specialists with a lot of experience do not necessarily enjoy more money. Workers with less than five years' experience earn around $28K on average, and those who have five to 10 years under their belts see a higher median salary of $31K. Patient Services Specialists see a median salary of $32K after reaching one to two decades on the job. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $37K.
Pay Difference by Location
With a pay rate for Patient Services Specialists that is 20 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Patient Services Specialists will also find cushy salaries in Houston (+19 percent) and Atlanta (+15 percent). Temple is the lowest-paying area, 14 percent south of the national average. Employers in Austin and Tucson also lean toward paying below-median salaries (10 percent lower and 8 percent lower, respectively).