The larger portion of Patient Services Specialists in the United States are women. Median pay in this female-dominated area goes for around $13.86 per hour. The specific employer is the main element affecting pay for this group — the particular city and experience level are driving factors as well. Most Patient Services Specialists like their work and job satisfaction is high. Although a fair number have medical coverage and more than half have dental coverage, one in five claim no health benefits at all. The information for this snapshot was generated by responses to the PayScale salary survey.
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$25,532 - $45,921
(Median)
$26K
$36K
$46K
MEDIAN: $35,729
10%
50%
90%

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$10.95 - $18.22
(Median)
$11
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,532 - $45,921  
   
Bonus
$50.00 - $7,170  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,085 - $39,400  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 50
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.95 - $18.22  
   
Overtime
$8.91 - $29.07  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$50.00 - $7,170  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,085 - $39,400  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 368
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Job Description for Patient Services Specialist

Patient service specialists work at a variety of medical facilities. Essential duties and responsibilities include checking patients in and out, checking patient eligibility for services or programs, and scheduling follow-up appointments. A patient service specialist has to maintain a well-organized referral log to coordinate patient referrals to other specialists. Basic computer knowledge is necessary to ensure good data management of the patients' files.

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Patient Services Specialist Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Specialist


Select Physical Therapy, Scott & White Hospital and Clinic, Novacare Rehabilitation, Select Medical Corporation, and Laboratory Corporation of America (LabCorp) are leaders in the field that employ a large number of Patient Services Specialists. Patient Services Specialists flock to Laboratory Corporation of America (LabCorp) for generous paychecks, where average earnings of $39K lead the pack in compensation.

Popular Skills for Patient Services Specialist


Patient Services Specialists report using a diverse set of skills on the job. Most notably, skills in Electronic Medical Records, Data Entry, Customer Service, and Scheduling are correlated to pay that is above average. At the other end of the pay range are skills like Phone Support. The majority of those who know Customer Service also know Scheduling and Data Entry.

Pay by Experience Level for Patient Services Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Patient Services Specialists with a lot of experience do not necessarily enjoy more money. Workers with less than five years' experience earn around $28K on average, and those who have five to 10 years under their belts see a higher median salary of $31K. Patient Services Specialists see a median salary of $32K after reaching one to two decades on the job. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $37K.

Pay Difference by Location

National Average: $29,884

Larger city markers indicate a job is popular in that location.

With a pay rate for Patient Services Specialists that is 20 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Patient Services Specialists will also find cushy salaries in Houston (+19 percent) and Atlanta (+15 percent). Temple is the lowest-paying area, 14 percent south of the national average. Employers in Austin and Tucson also lean toward paying below-median salaries (10 percent lower and 8 percent lower, respectively).

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Experience Affects Patient Services Specialist Salaries




National Average
$30,000


Skills That Affect Patient Services Specialist Salaries

Electronic Medical Records (EMR)
up arrow 13%

Data Entry
0%

National Average
$30,000

Customer Service
up arrow 1%

Scheduling
up arrow 1%

Insurance
up arrow 2%

Billing
up arrow 2%

Medical Terminology
up arrow 3%

Phone Support
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 46 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
10%
1-4 years
45%
5-9 years
20%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 67%
medical benefits
Vision: 55%
dental benefits
None: 20%
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