The personal banking officer helps customers find solutions to their banking needs. The personal baking officer offers customers assistance with applying for credit cards, CDs, checking and savings accounts, loans, and other products the bank might have. The personal banking officer manages customer portfolios and offers them products based on their needs. The personal banking officer should be able to answer any concerns or questions that customers have about banking products. Most banks require that the personal banker work in a banking branch, though some financial institutions may require home visits as well.