Personal lines managers (insurance) are responsible for reviewing and processing insurance applications to ensure their accuracy. They verify that all regulations and policies are adhered to and that applications are processed in a timely manner. These managers must be capable of answering a wide variety of questions related to company policies and handle client issues or changes. Personal lines managers should be current on state and federal laws that regulate insurance, as well as have certification and licensing within their state of employment. (Some employers substitute certifications and licensing if candidates have documented experience and are to obtain license within a designated time period.) Employers generally require at least a bachelor’s degree in a relevant field; a master's of business administration (MBA) is often preferred.
Personal lines managers should have relationship-building skills, as they act as liaison between the company and account holders. They must also be accustomed to presenting ideas to all levels of management and be able to explain complex products and ideas to a general audience. Negotiation skills are a must, as personal lines managers are responsible for the procurement and maintenance of new accounts. These managers should have above-average customer service skills, as well as extensive knowledge of insurance coverage and market trends. They must also have excellent verbal and written communication skills, the ability to manage time and workload in an efficient manner, and proficiency in basic computer applications such as the Microsoft Office suite.
Personal Lines Manager (Insurance) Tasks
Interact with clients, answer questions, and close sales deals.
Follow proper document custody procedures and process documents on schedule.
Take calls and act as key source of information.
Document and resolve complaints, problems and concerns.