Pharmacy managers help ensure customers get the medicine they need and that it is properly filled following the doctors orders. Typically, a pharmacy manager oversees one particular store, but there are positions in which they manage multiple locations. Along with ensuring their pharmacy complies with federal and state regulations, pharmacy managers must ensure staff communicate clearly, effectively, and positively with customers. It is up to the pharmacy manager to instruct and monitor employees to ensure they are professional and courteous in all interactions. Most pharmacies fill orders from walk-in patients on the spot, so the pharmacy manager must ensure their facility is efficient. They must train their staff to prioritize orders and deliver them within the allotted time frames. Teaching staff how to effectively deal with doctors and medical practitioners is essential as well.
As with any management position, there are also human resource aspects to this position. The pharmacy manager handles scheduling, managing databases, conducting employee evaluations, and handling reporting duties. Although some pharmacies operate extended hours, a pharmacy manager typically works full time during regular business hours. Weekend hours are often required, as most pharmacies are open seven days a week.
Pharmacy managers typically need a pharmacy degree (Pharm.D.), as well as a bachelor's of science degree in pharmacy or an accepted equivalent. Previous experience in a pharmacy setting is generally required as well. Excellent communication, managerial, and time-management skills are essential in this position.
Pharmacy Manager Tasks
Ensure services are in compliance with professional standards, state and federal regulatory requirements.
Acts as a consultant to medical staff and patients.
Oversee dispensing of drugs, supplies and inventory.
Maintain pharmacy day-to-day procedures and delegate staff responsibilities.