Pharmacy technicians work primarily for independent pharmacies or pharmaceutical departments of drug stores, such as CVS or Walgreens, and may also work at hospitals or clinics which dispense medication directly to patients.
These technicians are usually supervised by licensed pharmacists and are responsible for preparing and assembling prescriptions for patients. They must provide the highest-quality care to patients at all times and ensure that they are always fully informed about their medicine and its effects. They also take insurance information from patients to type into the computer and provide relevant information related to insurance, co-payments, and deductibles. They may occasionally need to contact insurance companies or physicians on behalf of their patients for prescription clarification or refills, and may also be responsible for operating a cash register.
A high school diploma or GED is a minimum requirement for this position, and some employers also require prior experience in a pharmaceutical setting. The Pharmacy Technician Certification Board (PTCB) certification is highly beneficial, and some employers prefer candidates who have experience with Omnicell or other pharmacy inventory automation systems. Excellent customer service and phone skills are important in this position in order to work well in a team environment and with diverse people, and some pharmacy technicians are required to train new employees or interns, as well.
Pharmacy Technician Tasks
Prepare dosage medications for dispensing into bottles and unit dose packaging.
Assist in preparing and dispensing medication under direct supervision of Pharmacist.
Select, prepare and stock medications and supplies.
Collect patient information for prescription and billing.