Practice managers work in a professional practice to manage the overall operations and personnel. It is the practice manager's responsibility to maintain an efficient and functional practice. In operations, they handle the bank accounts, budgets, and financial information. They also oversee the marketing process, maintain technical support needs, and maintain the flow of clients into the practice. In terms of personnel management, they are responsible for interviewing, managing employee orientations, negotiating pay based on practice budgets, maintaining goals for performance, and scheduling staff to meet patient needs. Additionally, practice managers are responsible for counseling employees and termination procedures when necessary. They work with owners and managers to develop and ensure processes and procedures that benefit both the practice and the patients.
Practice managers typically work normal business hours in an office setting. They must have customer service skills, because as the manager, they may regularly engage with patients to resolve conflicts or concerns. They also should have experience working in a practice, as well as experience with supervisory duties and management. While a practice manager position doesn't have a minimum educational requirement past high school, many positions require at least a bachelor's degree in management or clinical practice. Most practice managers that do not have a degree have extensive experience with relevant duties. A practice manager typically has experience with health plans and medical plans, as well as knowledge of the software and technical systems relevant to medical care.
Practice Manager Tasks
Implement programs and procedures to improve operations efficiency.
Manage staff and oversee budget and financial functions.
Manage overall operations of the specific practice’s business functions (e.g. payroll, bank accounts, accounts payable).