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Product Support Analyst Salary

The average salary for a Product Support Analyst is $49,692 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this career.
$37,823 - $66,453
(Median)
38K
50K
58K
66K
MEDIAN: $49,692
10%
50%
75%
90%

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$14.03 - $33.48
(Median)
14
20
26
33
MEDIAN: $19.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$37,823 - $66,453  
   
Bonus
$0.00 - $5,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,535 - $70,186  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 91
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$14.03 - $33.48  
   
Overtime
$20.10 - $56.24  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $5,100  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,535 - $70,186  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 29
United States (change)

Job Description for Product Support Analyst

Because of the complex nature of the hardware and software they design, many tech companies will utilize the services of one or more product support analysts. This employee's job can be complex. They're usually expected to work with customers to assist them in a technical support role with the products they've purchased from the company. However, as an analyst, this person also compiles data revolving around the specific areas in the company's products that seem to require the most support. The analyst will draw conclusions from this data, which product designers and engineers will use when creating new versions of the product.

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Product Support Analyst Tasks

  • Report on product and service problems.
  • Guide customers on product features, product selection and configuration and implementation.
  • Communicate ongoing problems and fixes internally and with customers.
  • Troubleshoot, diagnose and repair product and service concerns.
  • Contribute to and use knowledge base.

Product Support Analyst Job Listings

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Experience Affects Product Support Analyst Salaries

Experienced
up arrow 9%

Mid-Career
up arrow 4%

National Average
$49,000

Entry-Level
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.

Gender

Female
51 %
Male
49 %

Years of Experience

Less than 1 year
10%
1-4 years
44%
5-9 years
22%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 72% employee benefits None: 10%