The average salary for a Product Support Analyst is $51,047 per year. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Microsoft SQL Server is associated with high pay for this job.

$36,340 - $69,438
(Median)
$36K
$51K
$69K
MEDIAN: $51,047
10%
50%
90%

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$14.82 - $36.83
(Median)
$15
$25
$37
MEDIAN: $25.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$36,340 - $69,438  
   
Bonus
$484.79 - $5,152  
Profit Sharing
$7,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,796 - $71,644  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 65
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$14.82 - $36.83  
   
Overtime
$14.92 - $53.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$484.79 - $5,152  
   
Profit Sharing
$7,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,796 - $71,644  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 16
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Job Description for Product Support Analyst

Because of the complex nature of the hardware and software they design, many tech companies will utilize the services of one or more product support analysts. This employee's job can be complex. They're usually expected to work with customers to assist them in a technical support role with the products they've purchased from the company. However, as an analyst, this person also compiles data revolving around the specific areas in the company's products that seem to require the most support. The analyst will draw conclusions from this data, which product designers and engineers will use when creating new versions of the product.

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Product Support Analyst Tasks

  • Report on product and service problems.
  • Guide customers on product features, product selection and configuration and implementation.
  • Communicate ongoing problems and fixes internally and with customers.
  • Troubleshoot, diagnose and repair product and service concerns.
  • Contribute to and use knowledge base.

Product Support Analyst Job Listings

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Experience Affects Product Support Analyst Salaries

Mid-Career
up arrow 9%

Experienced
up arrow 1%

National Average
$52,000

Entry-Level
up arrow 5%

Skills That Affect Product Support Analyst Salaries

Microsoft SQL Server
up arrow 11%

National Average
$52,000

Customer Service
up arrow 3%

Troubleshooting
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
7%
1-4 years
44%
5-9 years
27%
10-19 years
19%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 82%
medical benefits
Vision: 74%
dental benefits
None: 11%
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