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Product Support Analyst Salary

The average salary for a Product Support Analyst is $50,254 per year. For the first five to ten years in this position, pay increases modestly, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.

$36,640 - $69,939
(Median)
$37K
$50K
$70K
MEDIAN: $50,254
10%
50%
90%

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$14.19 - $33.27
(Median)
$14
$20
$33
MEDIAN: $20
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$36,640 - $69,939  
   
Bonus
$0.00 - $5,095  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,214 - $71,622  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 100
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19$38$57
Hourly Rate
$14.19 - $33.27  
   
Overtime
$20.39 - $54.61  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $5,095  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,214 - $71,622  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 31

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Job Description for Product Support Analyst

Because of the complex nature of the hardware and software they design, many tech companies will utilize the services of one or more product support analysts. This employee's job can be complex. They're usually expected to work with customers to assist them in a technical support role with the products they've purchased from the company. However, as an analyst, this person also compiles data revolving around the specific areas in the company's products that seem to require the most support. The analyst will draw conclusions from this data, which product designers and engineers will use when creating new versions of the product.

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Product Support Analyst Tasks

  • Report on product and service problems.
  • Guide customers on product features, product selection and configuration and implementation.
  • Communicate ongoing problems and fixes internally and with customers.
  • Troubleshoot, diagnose and repair product and service concerns.
  • Contribute to and use knowledge base.

Product Support Analyst Job Listings

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Related Job Salaries

United States (change)

Experience Affects Product Support Analyst Salaries

Experienced
up arrow 8%

Mid-Career
up arrow 7%

National Average
$50,000

Entry-Level
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
48 %
Male
52 %

Years of Experience

Less than 1 year
11%
1-4 years
40%
5-9 years
26%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 72% employee benefits None: 9%
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