Product Support Engineer Salary

Earnings for Product Support Engineers in the United States come in at around $70K per year on average. Overall cash earnings for Product Support Engineers stretch from $47K on the lower end to $100K near the top, and the heftiest packages can encompass around $9K from bonuses and $10K from profit sharing. Residence and experience level each impact pay for this group, with the former having the largest influence. The vast majority of Product Support Engineers (86 percent) who took the survey are men. In this profession, almost all enjoy medical and dental coverage, and a fair number have vision insurance, as well. Most Product Support Engineers like their work and job satisfaction is high. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$48,236 - $97,199
(Median)
$48K
$70K
$97K
MEDIAN: $69,657
10%
50%
90%

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$13.86 - $36.69
(Median)
$14
$24
$37
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,236 - $97,199  
   
Bonus
$0.00 - $8,758  
Profit Sharing
$1,510 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,601 - $100,243  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 258
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.86 - $36.69  
   
Overtime
$17.75 - $52.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,758  
   
Profit Sharing
$1,510 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,601 - $100,243  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 21

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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Survey takers who work as Product Support Engineers report a focused set of job skills. Product Support and Customer Service are considered valuable skills and can increase employee pay. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $61K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $75K. After working for 10 to 20 years, Product Support Engineers make a median salary of $82K. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $81K.

Related Job Salaries

United States (change)

Experience Affects Product Support Engineer Salaries

Experienced
up arrow 16%

Late-Career
up arrow 14%

Mid-Career
up arrow 6%

National Average
$71,000

Entry-Level
up arrow 13%

Skills That Affect Product Support Engineer Salaries

Product Support
0%

National Average
$71,000

Customer Service
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 57 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
34%
5-9 years
23%
10-19 years
29%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 87%
vision benefits Vision: 76% employee benefits None: 5%