Product Support Engineer Salary (United States)

A Product Support Engineer earns an average salary of $68,857 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this field.
Product Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$46,406 - $96,570
(Median)
46K
58K
69K
83K
97K
MEDIAN: $68,856
10%
25%
50%
75%
90%
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Product Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.00 - $46.45
(Median)
14
20
28
35
46
MEDIAN: $27.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$46,406 - $96,570  
   
Bonus
$0.00 - $8,243  
Profit Sharing
$1,515 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,690 - $100,525  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 272
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$14.00 - $46.45  
   
Overtime
$18.00 - $52.15  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,243  
   
Profit Sharing
$1,515 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,690 - $100,525  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 24
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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.
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Product Support Engineer Tasks
  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Product Support Engineer Salaries

Experienced
up arrow 15%
Late-Career
up arrow 8%
Mid-Career
up arrow 6%
National Average
$70,000
Entry-Level
up arrow 13%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 71 votes.

Gender

Female
17%
female alumni
 
Male
83%
male alumni

Years of Experience

Less than 1 year
6%
1-4 years
33%
5-9 years
22%
10-19 years
29%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 93% dental benefits Dental: 86%
vision benefits Vision: 74% employee benefits None: 4%
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