Product Support Engineer Salary

Product Support Engineers in the United States take home approximately $71K annually on average. Cash earnings for Product Support Engineers — which occasionally include more than $9K from bonuses and more than $15K from profit sharing — stretch from around $45K to approximately $101K. Career duration is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to nearly all, and most earn dental coverage. Among folks in this role, job satisfaction levels approximately match the national average. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$45,345 - $102,373
$45K
$71K
$100K
MEDIAN: $70,545
10%
50%
90%

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$18.25 - $34.11
$18
$25
$34
MEDIAN: $25.03
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$45,345 - $102,373  
   
Bonus
$50.68 - $8,581  
Profit Sharing
$0.00 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,386 - $100,687  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 156
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$18.25 - $34.11  
   
Overtime
$21.14 - $47.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$50.68 - $8,581  
   
Profit Sharing
$0.00 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,386 - $100,687  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 21

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United States (change)

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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.
  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions

Product Support Engineer Job Listings

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Popular Skills for Product Support Engineer


Product Support Engineers report using a diverse set of skills on the job. Most notably, skills in Troubleshooting, Systems Troubleshooting, Test Engineering, and Product Support are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Electronic Troubleshooting and Training also typically command lower compensation. Those familiar with Product Support also tend to know Electronic Troubleshooting and Customer Service.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $61K; however, individuals with five to 10 years of experience bring in $77K on average — a distinctly larger sum. The average pay reported by folks with 10 to 20 years of experience is around $84K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Product Support Engineers report making only $73K on average.

Related Job Salaries

Key Stats for Product Support Engineer

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
6%
1-4 years
40%
5-9 years
29%
10-19 years
14%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Product Support Engineer Salaries

Experienced
▲20%

Mid-Career
▲11%

Late-Career
▲4%

National Average
$70,000

▼13%

Skills That Affect Product Support Engineer Salaries

Troubleshooting
▲12%

Systems Troubleshooting
▼0%

National Average
$70,000

Test Engineering
▼2%


Training
▼5%

Electronic Troubleshooting
▼24%

Customer Service
▼30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
6%
1-4 years
40%
5-9 years
29%
10-19 years
14%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 85%
vision benefits
Vision: 77%
dental benefits
None: 8%
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