Product Support Engineer Salary

Median pay for Product Support Engineers in the United States is around $70K annually. In the world of Product Support Engineers, overall cash allowance can occasionally include more than $9K from bonuses and, in some exceptional cases, $10K from profit sharing, causing incomes to vary widely between $46K and $99K. Location is the biggest factor affecting pay for this group, followed by years of experience. The vast majority of Product Support Engineers (87 percent) survey respondents are men. Nearly all report receiving medical and dental coverage from their employers and a strong majority collect vision insurance. Job satisfaction for Product Support Engineers is high. The data in this summary comes from the PayScale salary survey.
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$47,478 - $96,827
(Median)
$47K
$70K
$97K
MEDIAN: $70,071
10%
50%
90%

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$14.36 - $32.95
(Median)
$14
$24
$33
MEDIAN: $23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$47,478 - $96,827  
   
Bonus
$0.00 - $8,758  
Profit Sharing
$1,462 - $9,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,266 - $98,794  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 261
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$14.36 - $32.95  
   
Overtime
$20.28 - $50.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,758  
   
Profit Sharing
$1,462 - $9,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,266 - $98,794  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 21
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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Survey results show that Product Support Engineers typically report just a few professional skills. Fortunate workers who know Electronic Troubleshooting can expect a significant pay bump, scoring salaries 25 percent above average. Those listing Customer Service and Test Engineering as skills, on the other hand, should be prepared for drastically lower pay. Product Support is a skill commonly found among those who know Customer Service.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Product Support Engineers, more experience in the field does not usually mean bigger paychecks. Workers in their first five years can expect to earn $60K, but people who have been around for five to 10 years earn a noticeably bigger sum of $77K. On average, Product Support Engineers make $79K following one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $80K on average.

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Experience Affects Product Support Engineer Salaries

Late-Career
up arrow 14%

Experienced
up arrow 12%

Mid-Career
up arrow 10%

National Average
$70,000

Entry-Level
up arrow 15%

Skills That Affect Product Support Engineer Salaries

Electronic Troubleshooting
up arrow 25%

Product Support
0%

National Average
$70,000

Test Engineering
up arrow 7%

Customer Service
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
37%
5-9 years
24%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 87%
medical benefits
Vision: 76%
dental benefits
None: 5%
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