Product Support Engineer Salary

Men make up the majority of Product Support Engineers in the United States, and the nationwide average salary in this area lies in the neighborhood of $69K per year. Total cash compensation to Product Support Engineers approaches anywhere from $46K on the lower end to $101K on the higher end; in exceptional cases, this can include more than $10K from bonuses and upwards of $15K from profit sharing. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Among folks in this role, job satisfaction levels approximately match the national average. The data in this summary comes from the PayScale salary survey.
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$47,580 - $103,323
$48K
$69K
$100K
MEDIAN: $69,487
10%
50%
90%

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$20.08 - $34.11
$20
$27
$34
MEDIAN: $26.53
10%
50%
90%

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$0$103K
Salary $47,580 - $103,323
Bonus $51.52 - $9,609
Profit Sharing $0.00 - $14,795
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,091 - $101,221
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 140
Hourly Data $0$48
Hourly Rate $20.08 - $34.11
Overtime $23.15 - $48.25
Annual Data $0$101K
Bonus $51.52 - $9,609
Profit Sharing $0.00 - $14,795
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,091 - $101,221
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 21

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.
  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions

Product Support Engineer Job Listings

Popular Skills for Product Support Engineer


Survey results imply that Product Support Engineers put a diverse skill set to use. Most notably, skills in Training, Troubleshooting, Systems Troubleshooting, and Test Engineering are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Electronic Troubleshooting and Product Support also typically command lower compensation. Those educated in Product Support tend to be well versed in Electronic Troubleshooting and Customer Service.

Pay by Experience Level for Product Support Engineer

Pay by Experience for a Product Support Engineer has a positive trend. An entry-level Product Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $60,000 based on 99 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Product Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $77,000 based on 54 salaries. An experienced Product Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $83,000 based on 27 salaries. A Product Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $72,000 based on 18 salaries.

Related Job Salaries

Key Stats for Product Support Engineer

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.
Less than 1 year
4%
1-4 years
40%
5-9 years
29%
10-19 years
16%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Product Support Engineer Salaries

▲19%

▲11%

▲3%

National Average
$69,000

▼14%

Skills That Affect Product Support Engineer Salaries

Training
▲15%

Troubleshooting
▲12%

National Average
$69,000

Systems Troubleshooting
▼1%

Test Engineering
▼2%


Electronic Troubleshooting
▼24%

Customer Service
▼29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
29%
10-19 years
16%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 86%
vision benefits
Vision: 78%
no benefits
None: 6%
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