An average Product Support Engineer in the United States can expect to take home roughly $71K annually. In the world of Product Support Engineers, overall income ranges from $46K near the bottom to $99K at the top; this can include more than $8K from bonuses and more than $15K from profit sharing in exceptional cases. Experience level is the biggest factor affecting pay for this group, followed by geography. Most Product Support Engineers are fairly content with their jobs, and work satisfaction falls in line with the national average. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. The vast majority of Product Support Engineers (88 percent) survey respondents are men. The numbers in this rundown were provided by PayScale's salary survey participants.
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$45,467 - $99,996
(Median)
$45K
$71K
$100K
MEDIAN: $70,984
10%
50%
90%

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$18.38 - $33.94
(Median)
$18
$24
$34
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$34K$68K$102K
Salary
$45,467 - $99,996  
   
Bonus
$50.00 - $8,354  
Profit Sharing
$511 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,633 - $99,353  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 159
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$18.38 - $33.94  
   
Overtime
$21.29 - $47.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$50.00 - $8,354  
   
Profit Sharing
$511 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,633 - $99,353  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 22
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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Popular Skills for Product Support Engineer


Product Support Engineers generally report applying a varied skill set to their work. Most notably, skills in Troubleshooting, Systems Troubleshooting, Product Support, and Test Engineering are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Electronic Troubleshooting and Training also typically command lower compensation. Those educated in Product Support tend to be well versed in Electronic Troubleshooting and Customer Service.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $59K on average, people with five to 10 years benefit from a notably larger average of $79K. Product Support Engineers see a median salary of $85K after reaching one to two decades on the job. Product Support Engineers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $73K.

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Experience Affects Product Support Engineer Salaries

Experienced
up arrow 22%

Mid-Career
up arrow 13%

Late-Career
up arrow 4%

National Average
$70,000


Skills That Affect Product Support Engineer Salaries

Troubleshooting
up arrow 12%

Systems Troubleshooting
up arrow 1%

National Average
$70,000

Product Support
up arrow 2%

Test Engineering
up arrow 3%

Training
up arrow 5%

Electronic Troubleshooting
up arrow 24%

Customer Service
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
7%
1-4 years
39%
5-9 years
29%
10-19 years
15%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 85%
medical benefits
Vision: 76%
dental benefits
None: 8%
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