Product Support Engineer Salary

An average Product Support Engineer in the United States can expect to take home roughly $69K annually. The range in cash compensation to Product Support Engineers ($46K to $99K) includes potential earnings of $10K each from bonuses and profit sharing in exceptional cases. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Nearly all report receiving medical and dental coverage from their employers and a strong majority collect vision insurance. Product Support Engineers who took the survey are largely men, dominating at 85 percent. Work is enjoyable for Product Support Engineers, who typically claim high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$47,585 - $96,247
(Median)
$48K
$69K
$96K
MEDIAN: $69,108
10%
50%
90%

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$13.86 - $36.69
(Median)
$14
$24
$37
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$34K$68K$102K
Salary
$47,585 - $96,247  
   
Bonus
$0.00 - $9,635  
Profit Sharing
$1,454 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,969 - $99,060  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.86 - $36.69  
   
Overtime
$17.88 - $52.36  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,635  
   
Profit Sharing
$1,454 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,969 - $99,060  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 21
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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Product Support Engineers report a narrow range of specific skills. Product Support and Customer Service are considered valuable skills and can increase employee pay. Those listing Customer Service as a skill should be prepared for drastically lower pay. Experience with Customer Service is often linked with knowledge of Product Support.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $60K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $75K. For Product Support Engineers, 10 to 20 years of experience on the job amounts to an average salary of $82K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $81K by contrast.

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Experience Affects Product Support Engineer Salaries

Experienced
up arrow 17%

Late-Career
up arrow 15%

Mid-Career
up arrow 7%

National Average
$70,000

Entry-Level
up arrow 15%

Skills That Affect Product Support Engineer Salaries

Product Support
0%

National Average
$70,000

Customer Service
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 49 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
6%
1-4 years
36%
5-9 years
24%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 86%
vision benefits Vision: 74% employee benefits None: 6%
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