Product Support Engineer Salary

Earnings for Product Support Engineers in the United States come in at around $69K per year on average. Total cash compensation to Product Support Engineers ranges from $46K on the lower end to $100K on the higher end; the final number includes potential for approximately $10K each from bonuses and profit sharing in exceptional cases. Geography and years of experience each impact pay for this group, with the former having the largest influence. Men account for the majority of Product Support Engineers who responded to the questionnaire — 84 percent to be exact. Job satisfaction is reported as high by the vast majority of workers. Almost all report receiving medical and dental coverage from their employers and a fair number collect vision insurance. The information for this snapshot was generated by responses to the PayScale salary survey.
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$47,704 - $96,839
(Median)
$48K
$69K
$97K
MEDIAN: $69,446
10%
50%
90%

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$13.86 - $36.69
(Median)
$14
$24
$37
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$34K$68K$102K
Salary
$47,704 - $96,839  
   
Bonus
$0.00 - $9,577  
Profit Sharing
$1,462 - $9,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,045 - $99,708  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 262
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.86 - $36.69  
   
Overtime
$17.88 - $52.36  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,577  
   
Profit Sharing
$1,462 - $9,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,045 - $99,708  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 21
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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Product Support Engineers who responded to the survey indicated only a few skills that they use on the job. Product Support and Customer Service are considered valuable skills and can increase employee pay. Customer Service, on the other hand, is typically associated with much lower pay. Aptitude in Customer Service tends to also indicate an understanding of Product Support.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $60K; however, individuals with five to 10 years of experience bring in $76K on average — a distinctly larger sum. Product Support Engineers see a median salary of $83K after reaching one to two decades on the job. Product Support Engineers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $81K.

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Experience Affects Product Support Engineer Salaries

Experienced
up arrow 18%

Late-Career
up arrow 15%

Mid-Career
up arrow 8%

National Average
$70,000

Entry-Level
up arrow 15%

Skills That Affect Product Support Engineer Salaries

Product Support
0%

National Average
$70,000

Customer Service
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 50 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
6%
1-4 years
35%
5-9 years
23%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 86%
vision benefits Vision: 74% employee benefits None: 6%
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