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Product Support Engineer Salary

For Product Support Engineers, yearly average wages total $69K annually. Total cash compensation to Product Support Engineers bottoms out near $47K and approaches $99K on the high end; the biggest paychecks include approximately $9K from bonuses and almost $10K from profit sharing. Geography is the biggest factor affecting pay for this group, followed by career duration. Male Product Support Engineers far outnumber their female contemporaries among those who completed the questionnaire. Most Product Support Engineers report high levels of job satisfaction. Nearly all have medical and dental plans, and a strong majority have vision insurance. This overview is based on answers to PayScale's salary questionnaire.
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$48,208 - $96,494
(Median)
$48K
$69K
$96K
MEDIAN: $69,333
10%
50%
90%

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$13.86 - $36.69
(Median)
$14
$24
$37
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$34K$68K$102K
Salary
$48,208 - $96,494  
   
Bonus
$0.00 - $8,885  
Profit Sharing
$1,510 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,575 - $99,430  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 257
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.86 - $36.69  
   
Overtime
$17.75 - $52.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,885  
   
Profit Sharing
$1,510 - $9,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,575 - $99,430  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 21

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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Product Support Engineers who responded to the survey report just a handful of professional skills. Product Support and Customer Service are considered valuable skills and can increase employee pay. At the other end of the pay range are skills like Customer Service.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $61K on average, people with five to 10 years benefit from a notably larger average of $74K. Product Support Engineers see a median salary of $81K after reaching one to two decades on the job. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Related Job Salaries

United States (change)

Experience Affects Product Support Engineer Salaries

Experienced
up arrow 15%

Late-Career
up arrow 15%

Mid-Career
up arrow 6%

National Average
$70,000

Entry-Level
up arrow 14%

Skills That Affect Product Support Engineer Salaries

Product Support
0%

National Average
$70,000

Customer Service
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 53 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
6%
1-4 years
35%
5-9 years
22%
10-19 years
29%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 87%
vision benefits Vision: 75% employee benefits None: 6%
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