Product Support Engineer Salary

Product Support Engineers in the United States pull down an average of $70K annually. With some bonuses approaching $9K and certain profit sharing proceeds approaching $10K, overall incomes of Product Support Engineers spread between $46K and $99K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by years of experience. Job satisfaction is high and work is enjoyable for most Product Support Engineers. The vast majority of Product Support Engineers (87 percent) who took the survey are men. Nearly all get medical and dental insurance, and a strong majority get vision plans, too. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$47,478 - $96,827
(Median)
$47K
$70K
$97K
MEDIAN: $70,071
10%
50%
90%

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$14.36 - $32.95
(Median)
$14
$24
$33
MEDIAN: $23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$47,478 - $96,827  
   
Bonus
$0.00 - $8,758  
Profit Sharing
$1,462 - $9,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,266 - $98,794  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 261
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$14.36 - $32.95  
   
Overtime
$20.28 - $50.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,758  
   
Profit Sharing
$1,462 - $9,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,266 - $98,794  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 21
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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Survey takers who work as Product Support Engineers usually report a few specific skills. Fortunate workers who know Electronic Troubleshooting can expect a significant pay bump, scoring salaries 25 percent above average. Customer Service and Test Engineering, on the other hand, are typically associated with much lower pay. Many workers who know Customer Service also know Product Support.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Product Support Engineers with a lot of experience do not necessarily enjoy more money. Respondents with less than five years' experience take home $60K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $77K. Product Support Engineers see a median salary of $79K after reaching one to two decades on the job. People who have worked for more than 20 years report a median income of $80K, which is barely higher than the median for folks with 10 to 20 years of experience.

Related Job Salaries

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Experience Affects Product Support Engineer Salaries

Late-Career
up arrow 14%

Experienced
up arrow 12%

Mid-Career
up arrow 10%

National Average
$70,000

Entry-Level
up arrow 15%

Skills That Affect Product Support Engineer Salaries

Electronic Troubleshooting
up arrow 25%

Product Support
0%

National Average
$70,000

Test Engineering
up arrow 7%

Customer Service
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
37%
5-9 years
24%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 87%
medical benefits
Vision: 76%
dental benefits
None: 5%
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