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Product Support Engineer Salary

Product Support Engineers in the United States can expect wages of $69K annually on average. In the world of Product Support Engineers, overall income ranges from $46K near the bottom to $99K at the top; this can include more than $9K from bonuses and more than $10K from profit sharing in exceptional cases. Geography is the biggest factor affecting pay for this group, followed by experience level. Work is enjoyable for Product Support Engineers, who typically claim high levels of job satisfaction. There are far more male Product Support Engineers survey respondents than women, making up 84 percent. Nearly all report receiving medical and dental coverage from their employers and a strong majority collect vision insurance. The information for this snapshot was generated by responses to the PayScale salary survey.
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$47,384 - $94,666
(Median)
47K
58K
69K
82K
95K
MEDIAN: $68,985
10%
25%
50%
75%
90%

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$13.95 - $46.54
(Median)
14
20
27
34
47
MEDIAN: $27.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$33K$66K$99K
Salary
$47,384 - $94,666  
   
Bonus
$0.00 - $8,700  
Profit Sharing
$1,505 - $10,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,196 - $98,714  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 261
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.95 - $46.54  
   
Overtime
$17.88 - $52.36  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,700  
   
Profit Sharing
$1,505 - $10,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,196 - $98,714  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 23
United States (change)

Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $62K, but people who have been around for five to 10 years earn a noticeably bigger sum of $75K. Product Support Engineers who work for 10 to 20 years in their occupation tend to earn about $80K. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $76K.

Related Job Salaries

Experience Affects Product Support Engineer Salaries

Experienced
up arrow 13%

Late-Career
up arrow 7%

Mid-Career
up arrow 6%

National Average
$71,000

Entry-Level
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 63 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
6%
1-4 years
33%
5-9 years
23%
10-19 years
29%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 88%
vision benefits Vision: 75% employee benefits None: 4%