Product Support Engineer Salary

Median pay for Product Support Engineers in the United States lies in the neighborhood of $70K per year. In the world of Product Support Engineers, overall cash allowance can occasionally include more than $8K from bonuses and, in some exceptional cases, $15K from profit sharing, causing incomes to vary widely between $45K and $99K. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. For the most part, people in this position report moderate levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
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$44,824 - $98,827
$45K
$70K
$99K
MEDIAN: $69,580
10%
50%
90%

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$20.00 - $34.25
$20
$26
$34
MEDIAN: $25.91
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$34K$68K$102K
Salary
$44,824 - $98,827  
   
Bonus
$51.52 - $8,109  
Profit Sharing
$0.00 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,686 - $99,042  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 148
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$20.00 - $34.25  
   
Overtime
$21.14 - $47.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$51.52 - $8,109  
   
Profit Sharing
$0.00 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,686 - $99,042  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 20

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United States (change)

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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.
  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions

Product Support Engineer Job Listings

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Popular Skills for Product Support Engineer


Product Support Engineers report using a pretty varied skill set on the job. Most notably, skills in Training, Troubleshooting, Systems Troubleshooting, and Test Engineering are correlated to pay that is above average. Those listing Customer Service and Electronic Troubleshooting as skills, on the other hand, should be prepared for drastically lower pay. Most people experienced in Product Support also know Electronic Troubleshooting and Customer Service.

Pay by Experience Level for Product Support Engineer

Pay by Experience for a Product Support Engineer has a positive trend. An entry-level Product Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $60,000 based on 99 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Product Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $77,000 based on 54 salaries. An experienced Product Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $83,000 based on 27 salaries. A Product Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $72,000 based on 18 salaries.

Related Job Salaries

Key Stats for Product Support Engineer

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
Less than 1 year
5%
1-4 years
40%
5-9 years
31%
10-19 years
14%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Product Support Engineer Salaries

▲19%

▲11%

▲3%

National Average
$69,000

▼14%

Skills That Affect Product Support Engineer Salaries

Training
▲15%

Troubleshooting
▲13%

National Average
$69,000

Systems Troubleshooting
▼1%

Test Engineering
▼2%


Electronic Troubleshooting
▼24%

Customer Service
▼29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
31%
10-19 years
14%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 87%
vision benefits
Vision: 78%
no benefits
None: 5%
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