Product Support Engineer Salary

Median pay for Product Support Engineers in the United States lies in the neighborhood of $69K annually. The range in cash compensation to Product Support Engineers ($46K to $99K) includes potential earnings of $10K each from bonuses and profit sharing in exceptional cases. Residence is the biggest factor affecting pay for this group, followed by tenure. The vast majority of Product Support Engineers (86 percent) who took the survey are men. Most Product Support Engineers like their work and job satisfaction is high. Medical and dental coverage is claimed by nearly all, and a strong majority earn vision coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$47,398 - $96,540

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$13.81 - $36.85

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$34K$68K$102K
Salary
$47,398 - $96,540  
   
Bonus
$0.00 - $9,677  
Profit Sharing
$1,000 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,209 - $99,350  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 255
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$13.81 - $36.85  
   
Overtime
$17.75 - $52.71  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,677  
   
Profit Sharing
$1,000 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,209 - $99,350  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 20
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Job Description for Product Support Engineer

Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.

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Product Support Engineer Tasks

  • Conduct trainings and create documentation for other engineers, users, and other audiences.
  • Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
  • Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
  • Support remote and local upgrades, installations, and maintenance.

Product Support Engineer Job Listings

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Product Support Engineers who responded to the survey indicated only a few skills that they use on the job. Product Support and Customer Service are considered valuable skills and can increase employee pay. Those listing Customer Service as a skill should be prepared for drastically lower pay. Product Support is a skill commonly found among those who know Customer Service.

Pay by Experience Level for Product Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Product Support Engineers, extensive experience does not lead to significantly more money. Although individuals who have less than five years' experience earn $60K on average, people with five to 10 years benefit from a notably larger average of $75K. Product Support Engineers who work for 10 to 20 years in their occupation tend to earn about $83K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $84K on average.

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Experience Affects Product Support Engineer Salaries

Late-Career
up arrow 19%

Experienced
up arrow 18%

Mid-Career
up arrow 7%

National Average
$70,000

Entry-Level
up arrow 15%

Skills That Affect Product Support Engineer Salaries

National Average
$70,000

Product Support
up arrow 1%

Customer Service
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
6%
1-4 years
35%
5-9 years
24%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 86%
vision benefits Vision: 74% employee benefits None: 6%
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