Product Support Engineer Salary
Job Description for Product Support Engineer
Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development. One of their main responsibilities include creating a product support plan to provide maintenance. Product support engineers provide telephone and online support, in addition to in-person training when needed. Additionally, they oversee software deployments, are responsible for ensuring product quality, overview the security and and integrity of the product to minimize privacy concerns, and create detailed product reports. These engineers generally report their progress to the product vice president or supervisor in their department.Read More...
A bachelor's of engineering in quality control, systems, or a related field is required for this job. In addition, previous experience in a related role is required or preferred, and industry certifications may be preferred. Product support engineers have advanced problem-solving skills and pay close attention to detail. They must have extensive knowledge of company products, be able to work in a fast-paced environment, and be able to adapt to changes in product requirements. Additionally, they must have excellent interpersonal skills and work well in a team environment with other engineers. They also must be able to perform effectively with minimal supervision. Proficiency with proprietary software, as well as office applications to communicate with higher management and other team members, is necessary as well.
Product Support Engineer Tasks
- Conduct trainings and create documentation for other engineers, users, and other audiences.
- Provide on-call and ongoing troubleshooting, technical, and hardware advice and suggestions
- Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
- Support remote and local upgrades, installations, and maintenance.
Product Support Engineer Job Listings
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Popular Skills for Product Support Engineer
Product Support Engineers generally report applying a varied skill set to their work. Most notably, skills in Troubleshooting, Systems Troubleshooting, Product Support, and Test Engineering are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Electronic Troubleshooting and Training also typically command lower compensation. Those educated in Product Support tend to be well versed in Electronic Troubleshooting and Customer Service.
Pay by Experience Level for Product Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Although individuals who have less than five years' experience earn $59K on average, people with five to 10 years benefit from a notably larger average of $79K. Product Support Engineers see a median salary of $85K after reaching one to two decades on the job. Product Support Engineers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $73K.