The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.
Product Support Specialist Tasks
Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
Install applications, hardware, parts, and/or equipment.
Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.