The average pay for a Product Support Specialist is $48,597 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Training is associated with high pay for this job.
Product Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$33,111 - $71,628
(Median)
33K
39K
49K
60K
72K
MEDIAN: $48,596
10%
25%
50%
75%
90%
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Product Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.45 - $24.35
(Median)
12
15
17
20
24
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$33,111 - $71,628  
   
Bonus
$0.00 - $9,775  
Profit Sharing
$151.01 - $4,271  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,832 - $72,123  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 444
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.45 - $24.35  
   
Overtime
$17.31 - $41.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,775  
   
Profit Sharing
$151.01 - $4,271  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,832 - $72,123  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 444
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Job Description for Product Support Specialist
The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.
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Product Support Specialist Tasks
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
Popular Skills for Product Support Specialist
Pay by Experience Level for Product Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
New York
up arrow 45%
Denver
up arrow 42%
Minneapolis
up arrow 29%
Pittsburgh
up arrow 21%
San Francisco
up arrow 16%
Austin
up arrow 5%
National Average
$46,000
Chicago
up arrow 1%
Milwaukee
up arrow 15%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Product Support Specialist Salaries

Late-Career
up arrow 56%
National Average
$46,000

Skills That Affect Product Support Specialist Salaries

Training
up arrow 23%
Phone Support
up arrow 4%
Product Support
up arrow 4%
National Average
$46,000
Customer Service
up arrow 1%
Troubleshooting
up arrow 1%
Information Technology (IT) Support
up arrow 9%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 95 votes.
Gender
Female
45%
female alumni
 
Male
55%
male alumni
Years of Experience
Less than 1 year
7%
1-4 years
46%
5-9 years
22%
10-19 years
18%
20 years or more
6%
Common Health Benefits
medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 69% employee benefits None: 8%
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