The average pay for a Product Support Specialist is $51,393 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Technical Analysis is associated with high pay for this job.

$36,804 - $77,913
(Median)
$37K
$51K
$78K
MEDIAN: $51,392
10%
50%
90%

Add this chart to your site: 640px    300px

$13.85 - $28.68
(Median)
$14
$20
$29
MEDIAN: $19.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$36,804 - $77,913  
   
Bonus
$495.09 - $10,040  
Profit Sharing
$760 - $6,904  
Commission
$503 - $34,765  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,113 - $77,825  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 369
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$13.85 - $28.68  
   
Overtime
$18.03 - $43.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$495.09 - $10,040  
   
Commission
$503 - $34,765  
Profit Sharing
$760 - $6,904  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,113 - $77,825  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 142
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

Read More...

Product Support Specialist Tasks

  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.

Product Support Specialist Job Listings

Search for more jobs:

Popular Skills for Product Support Specialist

Pay by Experience Level for Product Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $50,022

Larger city markers indicate a job is popular in that location.

Product Support Specialist Reviews

What is it like working as a Product Support Specialist?

Product Support Specialist in Costa Mesa:
"Love what I do just wish I could get promotion."
Pros: I enjoy the work I do and the people I work with are great.
Cons: I have taken on more responsibility but I can't seem to get promoted. I apply for open positions in my department but others get hired. I have discussed this with my manager and she has given me projects that give me visibility, but thats it.

Product Support Specialist in Memphis:
"Challenging."
Pros: The ability to put together new training material for those that do not understand and for new employees. If I need to be off or take an extended lunch I am allowed to. Company is very understanding as far as needing days off.
Cons: The training has been very minimal and because of it I am not where I want to be after a year of being employed here. I do not feel successful or like I accomplished anything when I leave. Communication with in the team is non-existing and management is very contradicting and indecisive.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects Product Support Specialist Salaries




National Average
$50,000


Skills That Affect Product Support Specialist Salaries

Technical Analysis
up arrow 20%

Sales
up arrow 10%

Data Analysis
up arrow 5%

Microsoft Office
up arrow 5%

Troubleshooting
up arrow 3%

Information Technology (IT) Support
up arrow 3%

Project Management
up arrow 3%

Training
up arrow 1%

National Average
$50,000

Product Support
up arrow 2%

Software Knowledge
up arrow 2%



Quality Assurance / Quality Control
up arrow 24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
23%
10-19 years
17%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 77%
medical benefits
Vision: 66%
dental benefits
None: 12%
ADVERTISEMENT