Product Support Specialist Salary (United States)

The average salary for a Product Support Specialist is $48,413 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Training is associated with high pay for this job.
Product Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$33,050 - $71,856
(Median)
33K
48K
60K
72K
MEDIAN: $48,413
10%
50%
75%
90%
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Product Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.62 - $25.52
(Median)
13
15
17
20
26
MEDIAN: $17.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$33,050 - $71,856  
   
Bonus
$0.00 - $8,266  
Profit Sharing
$151.01 - $4,271  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,807 - $72,705  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 488
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.62 - $25.52  
   
Overtime
$18.16 - $41.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $8,266  
   
Profit Sharing
$151.01 - $4,271  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,807 - $72,705  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 488
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Location:
United States (change)
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Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.
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Product Support Specialist Tasks
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.

Product Support Specialist Job Listings

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Popular Skills for Product Support Specialist

Pay by Experience Level for Product Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Denver
up arrow 42%
New York
up arrow 39%
Minneapolis
up arrow 29%
Pittsburgh
up arrow 21%
San Francisco
up arrow 16%
Boston
up arrow 15%
National Average
$46,000
Chicago
up arrow 1%
Austin
up arrow 7%
Milwaukee
up arrow 15%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Product Support Specialist Salaries

Late-Career
up arrow 49%
National Average
$46,000

Skills That Affect Product Support Specialist Salaries

Training
up arrow 21%
Product Support
up arrow 1%
National Average
$46,000
Customer Service
up arrow 3%
Troubleshooting
up arrow 5%
Information Technology (IT) Support
up arrow 8%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 104 votes.

Gender

Female
46%
female alumni
 
Male
54%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
23%
10-19 years
17%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%
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