Product Support Specialist Salary

The average salary for a Product Support Specialist is $51,081 per year. Most people with this job move on to other positions after 20 years in this career. The skills that increase pay for this job the most are Technical Analysis and Sales.

$36,956 - $77,095
$37K
$51K
$77K
MEDIAN: $51,081
10%
50%
90%

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$14.03 - $28.58
$14
$20
$29
MEDIAN: $19.72
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$36,956 - $77,095  
   
Bonus
$490.25 - $9,826  
Profit Sharing
$773 - $9,696  
Commission
$507 - $34,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,647 - $77,270  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 348
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.03 - $28.58  
   
Overtime
$18.09 - $42.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$490.25 - $9,826  
   
Commission
$507 - $34,521  
Profit Sharing
$773 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,647 - $77,270  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 143

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

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Product Support Specialist Tasks

  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.

Product Support Specialist Job Listings

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Popular Skills for Product Support Specialist

Pay by Experience Level for Product Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $49,851

Larger city markers indicate a job is popular in that location.

Product Support Specialist Reviews

Q: What is it like working as a Product Support Specialist?

Product Support Specialist in Costa Mesa:
"Love what I do just wish I could get promotion."
Pros: I enjoy the work I do and the people I work with are great.
Cons: I have taken on more responsibility but I can't seem to get promoted. I apply for open positions in my department but others get hired. I have discussed this with my manager and she has given me projects that give me visibility, but thats it.

Product Support Specialist in Memphis:
"Challenging."
Pros: The ability to put together new training material for those that do not understand and for new employees. If I need to be off or take an extended lunch I am allowed to. Company is very understanding as far as needing days off.
Cons: The training has been very minimal and because of it I am not where I want to be after a year of being employed here. I do not feel successful or like I accomplished anything when I leave. Communication with in the team is non-existing and management is very contradicting and indecisive.

Related Job Salaries

Key Stats for Product Support Specialist

Gender

Female
38 %
Male
62 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 77 votes.
Less than 1 year
7%
1-4 years
47%
5-9 years
25%
10-19 years
16%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Product Support Specialist Salaries

▲44%

▲17%

▲3%

National Average
$50,000

▼5%

Skills That Affect Product Support Specialist Salaries

Technical Analysis
▲20%

Sales
▲10%

Project Management
▲2%


Data Analysis
▼0%

Microsoft Office
▼0%

Systems Troubleshooting
▼0%

National Average
$50,000

▼1%


Software Knowledge
▼2%




Electronic Troubleshooting
▼10%

Quality Assurance / Quality Control
▼17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 77 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
25%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 77%
vision benefits
Vision: 67%
dental benefits
None: 11%
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