Product Support Specialist Salary

A Product Support Specialist earns an average salary of $50,391 per year. People in this job generally don't have more than 20 years' experience.

$34,097 - $72,172
(Median)
$34K
$50K
$72K
MEDIAN: $50,390
10%
50%
90%

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$13.33 - $26.67
(Median)
$13
$18
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$34,097 - $72,172  
   
Bonus
$0.00 - $9,760  
Profit Sharing
$101.37 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,279 - $72,981  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 454
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.33 - $26.67  
   
Overtime
$19.73 - $41.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,760  
   
Profit Sharing
$101.37 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,279 - $72,981  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 135
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Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

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Product Support Specialist Tasks

  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.

Product Support Specialist Job Listings

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Popular Skills for Product Support Specialist

Pay by Experience Level for Product Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Product Support Specialist Reviews

What is it like working as a Product Support Specialist?

Product Support Specialist in Memphis:
"Challenging."
Pros: The ability to put together new training material for those that do not understand and for new employees. If I need to be off or take an extended lunch I am allowed to. Company is very understanding as far as needing days off.
Cons: The training has been very minimal and because of it I am not where I want to be after a year of being employed here. I do not feel successful or like I accomplished anything when I leave. Communication with in the team is non-existing and management is very contradicting and indecisive.

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Experience Affects Product Support Specialist Salaries

Late-Career
up arrow 41%



National Average
$48,000


Skills That Affect Product Support Specialist Salaries

Training
up arrow 10%

Sales
up arrow 6%

National Average
$48,000

Troubleshooting
up arrow 1%

Product Support
up arrow 2%



Information Technology (IT) Support
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 108 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

Less than 1 year
7%
1-4 years
48%
5-9 years
23%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 82%
vision benefits Vision: 71% employee benefits None: 9%
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