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Product Support Specialist Salary (United States)

The average salary for a Product Support Specialist is $48,518 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Training is associated with high pay for this job.
Product Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,414 - $71,160
(Median)
32K
39K
49K
59K
71K
MEDIAN: $48,517
10%
25%
50%
75%
90%
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Product Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.83 - $25.43
(Median)
13
15
18
20
25
MEDIAN: $17.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$32,414 - $71,160  
   
Bonus
$0.00 - $9,838  
Profit Sharing
$152.05 - $4,241  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,928 - $71,342  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 412
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.83 - $25.43  
   
Overtime
$17.66 - $40.85  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,838  
   
Profit Sharing
$152.05 - $4,241  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,928 - $71,342  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 124
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Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.
Read More...
Product Support Specialist Tasks
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.

Product Support Specialist Job Listings

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Popular Skills for Product Support Specialist

Pay by Experience Level for Product Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Minneapolis
up arrow 51%
New York
up arrow 25%
Pittsburgh
up arrow 20%
Boston
up arrow 15%
San Francisco
up arrow 13%
Atlanta
up arrow 5%
Chicago
up arrow 1%
National Average
$46,000
Austin
up arrow 7%
Milwaukee
up arrow 14%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Product Support Specialist Salaries

Late-Career
up arrow 37%
National Average
$46,000

Skills That Affect Product Support Specialist Salaries

Training
up arrow 22%
Product Support
0%
Sales
0%
National Average
$46,000
Customer Service
up arrow 4%
Troubleshooting
up arrow 5%
Information Technology (IT) Support
up arrow 6%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 110 votes.

Gender

Female
45%
female alumni
 
Male
55%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
49%
5-9 years
23%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 71% employee benefits None: 8%