Product Support Specialist Salary

The average pay for a Product Support Specialist is $51,606 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Technical Analysis is associated with high pay for this job.

$37,373 - $78,123
$37K
$52K
$78K
MEDIAN: $51,606
10%
50%
90%

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$13.88 - $28.60
$14
$20
$29
MEDIAN: $19.76
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$37,373 - $78,123  
   
Bonus
$491.32 - $9,826  
Profit Sharing
$773 - $9,696  
Commission
$507 - $34,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,635 - $77,617  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 376
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$13.88 - $28.60  
   
Overtime
$18.06 - $43.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$491.32 - $9,826  
   
Commission
$507 - $34,521  
Profit Sharing
$773 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,635 - $77,617  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 144

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

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Product Support Specialist Tasks

  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

Product Support Specialist Job Listings

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Popular Skills for Product Support Specialist

Pay by Experience Level for Product Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $50,179

Larger city markers indicate a job is popular in that location.

Product Support Specialist Reviews

Q: What is it like working as a Product Support Specialist?

Product Support Specialist in Costa Mesa:
"Love what I do just wish I could get promotion."
Pros: I enjoy the work I do and the people I work with are great.
Cons: I have taken on more responsibility but I can't seem to get promoted. I apply for open positions in my department but others get hired. I have discussed this with my manager and she has given me projects that give me visibility, but thats it.

Product Support Specialist in Memphis:
"Challenging."
Pros: The ability to put together new training material for those that do not understand and for new employees. If I need to be off or take an extended lunch I am allowed to. Company is very understanding as far as needing days off.
Cons: The training has been very minimal and because of it I am not where I want to be after a year of being employed here. I do not feel successful or like I accomplished anything when I leave. Communication with in the team is non-existing and management is very contradicting and indecisive.

Related Job Salaries

Key Stats for Product Support Specialist

Gender

Female
37 %
Male
63 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 88 votes.
Less than 1 year
7%
1-4 years
47%
5-9 years
24%
10-19 years
16%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Product Support Specialist Salaries

▲43%

▲19%

▲5%

National Average
$50,000

▼6%

Skills That Affect Product Support Specialist Salaries

Technical Analysis
▲20%

Sales
▲10%


Training
▼0%

Project Management
▼0%

Systems Troubleshooting
▼0%

National Average
$50,000

Data Analysis
▼1%


Information Technology (IT) Support
▼3%

Software Knowledge
▼3%


Microsoft Office
▼6%


Electronic Troubleshooting
▼10%

Quality Assurance / Quality Control
▼25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 88 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
24%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 77%
vision benefits
Vision: 67%
dental benefits
None: 12%
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