What do you wish you knew about your job when you first started out?
Program Manager, Non-Profit Organization in Chapel Hill:
Be prepared to be responsible for all details of program delivery on your first or second program. Know how to use Microsoft Office suite, especially how to mail merge and how to use formulas in Excel.
Program Manager, Non-Profit Organization in Kansas City:
You have to be REALLY GOOD at building relationships so you can delegate work and leadership roles to volunteers. You will likely never have enough paid staff to do everything that has to get done, and you can't rely on episodic or infrequent volunteers for ongoing, critical jobs that require a high level of training or access.