Provider relations coordinators are responsible for coordinating communication efforts with providers, clients, and other community figures for their organizations, as well as referring clients to new professional services. Strong communication skills are important in this position to relay ideas, concepts, and information to others, develop strong business relationships, and facilitate documentation and contact information for a variety of purposes.
Provider relations coordinators should be able to multitask on different projects, respond to inquiries, and provide the best customer service possible. They may arrange and conduct interviews, demonstrations, or meetings to explain procedures and gather important information or even educate the public about providers and their offerings. They must maintain specific provider information regarding plans and coverage and participate in company meetings to recommend any changes to administrative enrollment processes, and also provide all necessary packages for new members. They should interact with office staff to resolve issues as they arise, and they typically work in an office environment and use a personal computer to answer communication, create reports and presentations, conduct research, and keep accurate records of their interactions. They should also be organized and pay close attention to detail to prevent errors while explaining and filling out legal forms.
A bachelor's degree in communications, marketing, business administration, or a related field is generally required for this position, and prior experience in the industry is highly beneficial. Industry certifications are also helpful.
Provider Relations Coordinator Tasks
Establish relationships with providers, disseminating information to providers and answering questions.
Ensure providers are complying with network and government regulations.
Assist with introduction of network to a new area, and educate providers about system.
Serve as the main contact resolving problems, escalating complaints when necessary.