"Telecommunications" refers to providing a product or service, such as wiring or bandwidth, and overseeing automation processes for all necessary steps to manage (setup, amend, and revoke) user- or system-access entitlements or data relative to electronically-published services, and provisioning specialists in telecommunications must have a thorough understanding of the provisioning process as it pertains to telecommunications.
These specialists are knowledgeable of line conversions, installations, disconnections, and the three basic areas of provisioning, which vary greatly: circuit provisioning, service provisioning, and switch provisioning. Tasks in this position range from providing customer service (service-provisioning) to information technology (IT) and working with wiring, hardware, and software to provide transmission services to customers. They may also program various databases with customers' information when installing and implementing services, such as wireless service.
Strong verbal and written communication skills are important in this position to frequently update work queues and comment on customers' accounts. These provisioning specialists must be familiar with HDSL (high-bit-rate digital subscriber line), DSL (digital subscriber line), LSI (large scale integration), and NPAC (number portability administration center), and prior experience in telecommunications and the ability to research and resolve issues in a timely manner are also important. They must also be able to understand and adapt to new and changing trends in the industry and train other employees regarding these trends.
Provisioning Specialist, Telecommunications Tasks
Examine work orders and identify and allocate necessary parts and equipment.
Track and inventory existing parts, deliveries, documentation, and orders.
Perform data entry to record supplies, jobs, and time spent.
Work with technical personnel to ensure trouble tickets are addressed quickly.