XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$41,561 - $145,976
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 10
Job Description for Quality Assurance (QA) Manager, Service Industry
Direct quality assurance programs and ensure customers are satisfied with their experience.
Provide analysis and reports on service quality and customer satisfaction, and recommend corrective actions when necessary.
Train and supervise quality assurance employees, assign tasks, and evaluate their performance.
Ensure practices meet health and safety regulations and update programs to reflect changes in regulations.
Develop and implement systems to evaluate the effectiveness of quality assurance programs.
Quality Assurance (QA) Manager, Service Industry Job Listings