Quality Assurance Analyst, Call Centers Salary (United States)

The average wage for a Quality Assurance Analyst, Call Centers is $14.81 per hour. Most people with this job move on to other positions after 20 years in this field.
Quality Assurance Analyst, Call Centers Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,278 - $50,115
(Median)
27K
34K
39K
45K
50K
MEDIAN: $39,451
10%
25%
50%
75%
90%
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Quality Assurance Analyst, Call Centers Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.84 - $20.50
(Median)
11
13
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$27,278 - $50,115  
   
Bonus
$0.00 - $3,654  
Profit Sharing
$247.47 - $3,945  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,775 - $48,488  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 272
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$10.84 - $20.50  
   
Overtime
$15.08 - $29.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,654  
   
Profit Sharing
$247.47 - $3,945  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,775 - $48,488  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 272
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Job Description for Quality Assurance Analyst, Call Centers

Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desired quality level.
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Quality Assurance Analyst, Call Centers Tasks
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.

Quality Assurance Analyst, Call Centers Job Listings

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Popular Skills for Quality Assurance Analyst, Call Centers

Related Job Salaries

Experience Affects Quality Assurance Analyst, Call Centers Salaries

Experienced
up arrow 16%
Mid-Career
up arrow 10%
National Average
$36,000
Entry-Level
up arrow 6%

Skills That Affect Quality Assurance Analyst, Call Centers Salaries

Call Center
up arrow 2%
National Average
$36,000
Microsoft Excel
up arrow 3%
Customer Service
up arrow 4%
Microsoft Office
up arrow 9%
Powerpoint
up arrow 12%
Microsoft Word
up arrow 16%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 53 votes.

Gender

Female
64%
female alumni
 
Male
36%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
57%
5-9 years
23%
10-19 years
15%
20 years or more
1%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 74%
vision benefits Vision: 59% employee benefits None: 18%
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