The average wage for a Quality Assurance Analyst, Call Centers is $14.72 per hour. People in this job generally don't have more than 20 years' experience. For the first five to ten years in this position, wages increase modestly, but any additional experience does not have a big effect on pay.
Quality Assurance Analyst, Call Centers Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,408 - $52,632
(Median)
28K
35K
40K
46K
53K
MEDIAN: $39,816
10%
25%
50%
75%
90%
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Quality Assurance Analyst, Call Centers Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.69 - $20.40
(Median)
11
12
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,408 - $52,632  
   
Bonus
$0.00 - $3,978  
Profit Sharing
$246.58 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,798 - $49,110  
PayScale
Country: United States | Currency: USD | Updated: 16 Apr 2014 | Individuals Reporting: 293
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$10.69 - $20.40  
   
Overtime
$14.72 - $29.18  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,978  
   
Profit Sharing
$246.58 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,798 - $49,110  
PayScale
Country: United States | Currency: USD | Updated: 16 Apr 2014 | Individuals Reporting: 293
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Job Description for Quality Assurance Analyst, Call Centers
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
Related Job Salaries

Experience Affects Quality Assurance Analyst, Call Centers Salaries

Experienced
up arrow 13%
Mid-Career
up arrow 9%
National Average
$36,000
Entry-Level
up arrow 5%

Skills That Affect Quality Assurance Analyst, Call Centers Salaries

Call Center
up arrow 1%
National Average
$36,000
Microsoft Excel
up arrow 5%
Customer Service
up arrow 6%
Microsoft Office
up arrow 14%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 54 votes.
Gender
Female
65%
female alumni
 
Male
35%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
58%
5-9 years
24%
10-19 years
15%
20 years or more
1%
Common Health Benefits
medical benefits Medical: 80% dental benefits Dental: 75%
vision benefits Vision: 59% employee benefits None: 17%
Find Out Exactly What You Should Be Paid
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