XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$26,839 - $81,561
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 46
Job Description for Quality Assurance Manager, Call Centers
Track the performance of employees to identify trends and make sure they meet sales and performance goals.
Make sure call center employees provide complete and accurate information to callers.
Provide employees with training and coaching to help them improve their skills.
Monitor call center employees to ensure they provide customer service conforming to company guidelines.
Provide reports on call center performance for the operations team and center managers.