Quality Assurance Manager, Call Centers Salary

A Quality Assurance Manager, Call Centers earns an average salary of $61,042 per year. Experience has a moderate effect on pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$33,129 - $92,092
$33K
$61K
$92K
MEDIAN: $61,042
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$33,129 - $92,092  
   
Bonus
$4,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,152 - $106,669  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 19

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United States (change)

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Job Description for Quality Assurance Manager, Call Centers

A quality assurance manager, call center ensures that call center employees handle their calls in accordance within the required rules and scripting parameters. The call center may vary in its duties; for instance, it may be a sales and telemarketing call center. Call centers may also handle customer inquiries and form the first line of customer service. The quality assurance manager helps to determine what successful outcomes of large sections of calls will look like. Then he or she works to ensure that call center employees adhere to the rules and scripts developed for them in their interactions with consumers and prospective customers.

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Quality Assurance Manager, Call Centers Tasks

  • Monitor call center employees to ensure they provide customer service conforming to company guidelines.
  • Provide reports on call center performance for the operations team and center managers.
  • Provide employees with training and coaching to help them improve their skills.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.

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Key Stats for Quality Assurance Manager, Call Centers

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
29%
5-9 years
19%
10-19 years
43%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Quality Assurance Manager, Call Centers Salaries

Experienced
▲25%

Mid-Career
▲12%

National Average
$60,000

Entry-Level
▼22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

1-4 years
29%
5-9 years
19%
10-19 years
43%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 71%
vision benefits
Vision: 71%
no benefits
None: 18%