Quality Assurance Manager, Call Centers Salary

The average salary for a Quality Assurance Manager, Call Centers is $50,868 per year. Most people with this job move on to other positions after 20 years in this field.

$29,672 - $80,232

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$29,672 - $80,232  
   
Bonus
$0.00 - $7,660  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,216 - $82,281  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 39
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Job Description for Quality Assurance Manager, Call Centers

  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Provide employees with training and coaching to help them improve their skills.
  • Monitor call center employees to ensure they provide customer service conforming to company guidelines.
  • Provide reports on call center performance for the operations team and center managers.

Quality Assurance Manager, Call Centers Job Listings

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Experience Affects Quality Assurance Manager, Call Centers Salaries

Mid-Career
up arrow 26%

Experienced
up arrow 2%

National Average
$49,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

1-4 years
34%
5-9 years
45%
10-19 years
20%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 75%
vision benefits Vision: 64% employee benefits None: 8%
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