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Quality Assurance Manager, Call Centers Salary (United States)

The average salary for a Quality Assurance Manager, Call Centers is $46,950 per year.
Quality Assurance Manager, Call Centers Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,760 - $72,414
(Median)
30K
47K
63K
72K
MEDIAN: $46,949
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$29,760 - $72,414  
   
Bonus
$-0.49 - $10,599  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,839 - $77,756  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 64
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Job Description for Quality Assurance Manager, Call Centers

  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Provide employees with training and coaching to help them improve their skills.
  • Monitor call center employees to ensure they provide customer service conforming to company guidelines.
  • Provide reports on call center performance for the operations team and center managers.

Quality Assurance Manager, Call Centers Job Listings

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Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 11 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

1-4 years
50%
5-9 years
35%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 76%
vision benefits Vision: 66% employee benefits None: 11%