Quality Assurance Manager, Call Centers Salary

The average salary for a Quality Assurance Manager, Call Centers is $52,745 per year. Most people with this job move on to other positions after 20 years in this field.

$31,743 - $77,847
(Median)
$32K
$53K
$78K
MEDIAN: $52,745
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$31,743 - $77,847  
   
Bonus
$0.00 - $17,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,133 - $82,150  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 42
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Job Description for Quality Assurance Manager, Call Centers

A quality assurance manager, call center ensures that call center employees handle their calls in accordance within the required rules and scripting parameters. The call center may vary in its duties; for instance, it may be a sales and telemarketing call center. Call centers may also handle customer inquiries and form the first line of customer service. The quality assurance manager helps to determine what successful outcomes of large sections of calls will look like. Then he or she works to ensure that call center employees adhere to the rules and scripts developed for them in their interactions with consumers and prospective customers.

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Quality Assurance Manager, Call Centers Tasks

  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Provide employees with training and coaching to help them improve their skills.
  • Monitor call center employees to ensure they provide customer service conforming to company guidelines.
  • Provide reports on call center performance for the operations team and center managers.

Quality Assurance Manager, Call Centers Job Listings

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Experience Affects Quality Assurance Manager, Call Centers Salaries

Mid-Career
up arrow 4%

Experienced
up arrow 3%

National Average
$53,000

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

1-4 years
26%
5-9 years
43%
10-19 years
28%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 74%
medical benefits
Vision: 61%
dental benefits
None: 11%
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