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Quality Assurance Manager, Call Centers Salary

United States » Job » Quality Assurance Manager, Call Centers Overview » Quality Assurance Manager, Call Centers Salary

Updated: 19 May 2013

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Quality Assurance Manager, Call Centers 2013 Total Pay (?

XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.

)

$27,110 - $79,688

(Median)

27K

35K

49K

61K

80K

MEDIAN: $49,383

10%

25%

50%

75%

90%

See your Quality Assurance Manager, Call Centers connections ↓

Quality Assurance Manager, Call Centers Job Listings

Manager, Call Center Training/Quality Assurance

Apr 09

AMA—American Management Association - Saranac Lake, NY

and prospects. The Call Center Training & QA Manager will work with the Call Center Managers to ensure... in Call Center Training & Quality Assurance... - Indeed

Apply For This Job »

Call Center Quality Assurance Manager

Apr 25

- Colorado Springs, CO

Center Quality Assurance ManagerThe Quality Assurance... Quality Assurance/QA Strategy- Quality ManagementReference: 250243 Call Center Quality Assurance Manager... - Indeed

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National Salary Data

	National Salary Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	$0	$27K	$54K	$81K
Salary	$29,135 - $68,782
Bonus	$0.00 - $7,692
Total Pay (? XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare). )	$27,110 - $79,688
Country: United States \| Currency: USD \| Updated: 19 May 2013 \| Individuals Reporting: 35

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Quality Assurance Manager, Call Centers Tasks

Track the performance of employees to identify trends and make sure they meet sales and performance goals.
Make sure call center employees provide complete and accurate information to callers.
Provide employees with training and coaching to help them improve their skills.
Monitor call center employees to ensure they provide customer service conforming to company guidelines.
Provide reports on call center performance for the operations team and center managers.

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Companies and Industries for Quality Assurance Manager, Call Centers Salaries

Popular Industries

Salary Range


Financial Services	$38,259 - $69,835
Telecommunications	$38,820 - $71,972
Call Center	$30,209 - $59,329
Banking	$37,814 - $68,602
Health Insurance	$40,132 - $71,021

Popular Employers

Salary Range

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Key Statistics for Quality Assurance Manager, Call Centers Salaries and Jobs

Gender

	Female 55%			Male 45%
Salary:	$30,086 - $55,955			$47,292 - $73,698

Years of Experience

1-4 years

51%

5-9 years

34%

10-19 years

14%

Top Degrees

Salary Range


Bachelor's Degree	$32,500 - $50,650

Most Common Health Benefits

	Medical: 85%		Dental: 70%
	Vision: 64%		None: 15%

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