Quality Assurance Manager, Call Centers Salary (United States)

The average salary for a Quality Assurance Manager, Call Centers is $47,650 per year. Most people with this job move on to other positions after 10 years in this field.
Quality Assurance Manager, Call Centers Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,214 - $72,662
(Median)
30K
48K
62K
73K
MEDIAN: $47,650
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$30,214 - $72,662  
   
Bonus
$98.63 - $10,888  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,710 - $77,987  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 81
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Job Description for Quality Assurance Manager, Call Centers

  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Provide employees with training and coaching to help them improve their skills.
  • Monitor call center employees to ensure they provide customer service conforming to company guidelines.
  • Provide reports on call center performance for the operations team and center managers.

Quality Assurance Manager, Call Centers Job Listings

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Experience Affects Quality Assurance Manager, Call Centers Salaries

Mid-Career
up arrow 12%
National Average
$48,000
Entry-Level
up arrow 10%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 12 votes.

Gender

Female
60%
female alumni
 
Male
40%
male alumni

Years of Experience

1-4 years
46%
5-9 years
37%
10-19 years
15%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 77%
vision benefits Vision: 66% employee benefits None: 11%
Find Out Exactly What You Should Be Paid
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