XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$32,789 - $68,155
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 46
Job Description for Quality Assurance Supervisor, Call Centers
Develop training documents and workshops to improve call center staff and management.
Identify and socialize opportunities for improving center policies and operation.
Monitor and assess call center operations for productivity and efficacy.