The main duties of a quality management (QM) director include creating and implementing events and activities to meet organizational quality and performance goals. This position requires ensuring all relevant regulations are follows, as well as hosting events and orientations to ensure all workers are aware of their responsibilities related to patient care. They also develop procedures to ensure that the patient care is of the highest quality. Quality management directors often work in hospitals, health care centers, and similar institutions. They work with the medical director to promote excellent employee performance and improvements to patient safety. They also work with various agencies such as the American Healthcare Association (AHA) to evaluate quality indicator data.
These directors are also part of the periodic performance review and make recommendations as they see fit, as well as set up case review meetings and review patient complaint and satisfaction reports. The quality management director leads a team of quality management specialists and reviews their work performance. Individuals in this position work closely with the human resources department to isolate and manage any specific employee issues.
Quality management directors must examine quality management procedures and making changes or updates as needed.
Quality management director positions generally require relevant experience, as well as at least a bachelor's degree in a related field.
Quality Management (QM) Director Tasks
Monitor performance according to agreed standards and take necessary action to communicate required performance levels.
Monitor and apply standards created by external bodies, and integrate within internal quality management systems.
Develop and implement quality management strategy and plans, including resources, systems, timescales, and financials to support the organization’s annual business plan and long term strategy.