A dental office receptionist works at the front desk of a dental office and greets customers as they enter the facility. Strong people skills and friendliness are essential, as he/she is the first person the customer sees upon entering. The receptionist will schedule patient appointments, check-in patients for their appointments, and provide waiting times, if necessary.
Dental office receptionists must be able to answer all basic questions that customers may have or, if necessary, be able to pass on an inquiry to the appropriate party. When appointment dates draw near, the receptionist should send reminders to patients via telephone, e-mail, postal mail, or a combination of these. He/she may also be in charge of keeping records and maintaining patient charts, so organizational skills are essential for the position.
Multi-tasking skills are important, as the receptionist will often have to perform many duties at once, including interacting with patients in-person while operating the telephone. Another part of the job is determining patient insurance status and verifying their eligibility via their particular insurance companies. It may also be necessary to carry out billing and collections, which may involve following-up with patients. Some patients may make cash payments, so the ability to count money accurately is necessary.
General computer and typing skills are required in order to carry out the duties of this job. Usually, a minimum of a high school diploma is necessary, and some college schooling may also be required. Other duties are usually assigned as necessary by dentists or other management.
Receptionist, Dental Office Tasks
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.