Regional Service Manager Salary
Job Description for Regional Service Manager
A regional service manager is responsible for managing departments or areas of specialized service for an organization. Some examples of organizations in which a regional service manager may work include car manufacturers, security firms, and distribution facilities. The regional service manager may be responsible for reviewing inventory, maintaining stock, and consulting on areas of potential improvement. They prepare and analyze sales reports, assess department results, and monitor marketing initiatives to ensure that these are in line with corporate goals and guidelines. An important part of a regional service manager’s job is to build positive working relationships with staff, as well as clients. It is essential that the service manager be skillful in motivating employees to consistently higher levels of performance and achievement.Read More...
The regional service manager interacts with a variety of individuals including supervisors, technical service providers, financial advisors or planners, skilled laborers, associates, and customers. Some regional service managers report directly to the CEO while others report to a national manager or supervisor. The regional service manager may also work with outside sales managers or representatives.
The position typically requires a bachelor’s degree, although some employers accept a specified number of years with relevant experience. Many employers require both a bachelor’s degree as well as a specific number of years experience in the service industry or related field. A valid driver’s license is usually required.
Depending on the type of industry, the regional service manager may work indoors, outdoors, or a combination of the two. There may be some travel involved, and, in some cases, the position entails long periods of sitting or standing. Computer experience and office equipment experience are often preferred, and good communication skills are vital.
Regional Service Manager Tasks
- Set goals, budgets, and performance benchmarks to ensure regional customer service performance is up to company standards.
- Prepare quarterly customer service reports to ensure department-wide accountability.
- Work with other regional leaders and upper management to ensure company-wide consistency in customer service procedures.
- Create and implement new and unique customer service strategies to positively influence regional performance.
Regional Service Manager Job Listings
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Popular Skills for Regional Service Manager
Regional Service Managers seem to require a number of specific skills. Most notably, skills in Project Management, Team Leadership, People Management, and Operations Management are correlated to pay that is above average, with boosts between 5 percent and 10 percent. Skills that pay less than market rate include Technical Services, Training Management, and Electronic Troubleshooting. It is often found that people who know Customer Service are also skilled in Customer Relationship Management (CRM).
Pay by Experience Level for Regional Service Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for the relatively untried average out to around $62K, but survey participants with five to 10 years of experience earn a significantly higher median of $76K. The average pay reported by folks with 10 to 20 years of experience is around $86K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $84K by contrast.
Pay Difference by Location
For those looking to make money, Regional Service Managers in San Diego enjoy an exceptional pay rate, 51 percent above the national average. Regional Service Managers can also look forward to large paychecks in cities like Denver (+18 percent), New York (+15 percent), Boston (+15 percent), and Nashville (+15 percent). With compensation 19 percent below the national average, Chicago is not known for hefty paychecks and actually represents the lowest-paying market. Dallas and Orlando are a couple other places where companies are known to pay below the median — salaries are 11 percent lower and 7 percent lower, respectively.
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Key Stats for Regional Service Manager
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