Registered client service associates are typically the first point of contact for new and/or existing clients within a financial institution. They assist the sales team with sales leads and maintaining (and building on) client relationships. The primary responsibilities of a registered client service associate generally include educating and providing the client with in-depth knowledge of products and services, serving as a client advocate, assisting clients with opening accounts, and processing customer account changes. They are also in charge of responding to customer inquiries, creating proposals and performance reports for the sales team, and maintaining client account records and documents. Additionally, registered client service associates perform typical administrative duties such as typing, data entry, filing, answering phones, and relaying messages. The client associate usually organizes the logistics of events and provides up-to-date information to the other members.
These professionals work in a variety of environments, but they are typically within banks or the offices of financial institutions. Individuals in this position typically work during regular office hours.
Registered client service associates are generally required to have a high school diploma or equivalent, as well as experience in the customer service and/or clerical departments. A postsecondary degree is rarely required for this position, but it may be preferred. Series 7 and 66 licensing is needed. Registered client service associates must be well organized, self-motivated, and have a knack for connecting with customers, clients, and coworkers. Excellent verbal, written, and electronic communication skills are essential.
Registered Client Service Associate Tasks
Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client.
Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly.
Maintain quality relationships with clients, remaining available to offer support.