A relationship banker is an employee of a bank or other lending institution that is responsible for dealing with customers on a one-on-one basis. This may mean being assigned specific clients or patrons and subsequently handling all transactions and assistance for them, or it may simply mean that the banker works in the front of the bank, dealing with most personal interactions that require expert help that tellers cannot provide. This is a position that has become more crucial for banks as more financial transactions have shifted to computers and technology. Customers often want to be able to speak with a person about urgent/important matters, and a relationship banker fills that role by listening to complaints or problems and offering effective solutions to resolve the situation to the satisfaction of the customer.
Relationship bankers are usually required to hold a bachelor's degree, and some banks and institutions may require a degree specifically in a field such as communications or business administration. While banking experience is helpful, it is not always required, and candidates typically undergo some form of training prior to beginning work on the floor of the bank. It is useful to be familiar and comfortable with computers, but it is especially important to be a good listener and effective communicator to make bank customers feel understood. Relationship bankers usually work as part of a team under the supervision of a customer care manager, though they may work on their own in some smaller banks.
Relationship Banker Tasks
Qualify potential members for membership by opening checking accounts, savings accounts, IRAs, CDs, and processing loan applications.
Identify the needs of members by cross-selling and up-selling products and referring them to a personal banker.
Authorize, approve, and research transactions; perform overrides, approve check holds, and make check cashing decisions.
Process a variety of teller transactions including deposits, withdrawals, payments and transfers.
Provide knowledge of products and services to consult with new members to identify products and services that best fit their needs.