Women make up the vast majority of Reservationists in the United States. The average pay in this industry is approximately $12.00 per hour. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Health benefits are not claimed by all — more than two-fifths lack any form of coverage — but a majority have medical insurance, and just over two-fifths have dental, too. Respondents to the PayScale salary survey provided the data for this report.
Job Description for Reservationist
A reservationist, sometimes referred to as a reservation agent, is the person who is responsible for handling various types of reservations within their industry. This person can work for hotels, airlines, resorts, travel companies, or booking services. Ultimately, a reservationist can work in any industry which requires handling reservations.Read More...
This is a position which will work in an office type of environment, either in a traditional or home office. No travel is typically required. A reservationist will generally keep daytime hours, though the hours are truly commensurate with the hours of their individual organization. The reservationist will generally work on a team of office staff, although this person may work independently. In smaller organizations, the position will overlap with other office duties. This position will typically require a high school diploma or an equivalents, with many organizations offering training on the job.
This position will have a variety of demands associated with it. The duties can vary, depending on the size and type of organization the reservationist is employed by. Some typical responsibilities associated with a reservationist include taking phone calls from current and potential customers, operating various computer applications while on the phone, multitasking efficiently, negotiating rates with customers, maintaining accurate knowledge of their industry and organization, handling a variety of reservations, promoting services, and resolving various customer concerns or complaints. This position requires a person who has expert communication skills and innate optimism. This person should be able to maintain an upbeat attitude and work efficiently under high-stress environments, and this person should also be an expert problem-solver.
- Answer telephones and enter guest reservations into the computer system.
- Change and cancel reservations as guest requests.
- Process accurate records for coding and tracking reservations and advanced deposits.
- Maintain good relations with all guests and implement procedures for giving special attention to VIPs.
- Enter guest reservations into the computer system while assigning reservations to the appropriate rates.
Common Career Paths for Reservationist
Advancing into a Reservations Manager role seems to be a popular career move for Reservationists, and folks who currently work in the latter position report a notably larger median income of $39K per year. Becoming a Reservations Sales Agent or an Administrative Assistant is often the next step for a Reservationist.
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Pay by Experience Level for Reservationist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Reservationists, more experience in the field does not usually mean bigger paychecks. The average beginner in this position makes around $25K, but folks who have been around for five to 10 years see a markedly higher median salary of $30K. Reservationists bring in $33K after working for 10 to 20 years. Reservationists who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $35K on average.