Women comprise the majority of Reservationists in the United States. Individuals in this line of work make around $11.96 per hour on average. While around half report receiving no health benefits, a little over a half do receive medical coverage, and approximately one-third have dental, as well. Most Reservationists are fairly content with their jobs, and work satisfaction falls in line with the national average. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Reservationist
A reservationist, sometimes referred to as a reservation agent, is the person who is responsible for handling various types of reservations within their industry. This person can work for hotels, airlines, resorts, travel companies, or booking services. Ultimately, a reservationist can work in any industry which requires handling reservations.Read More...
This is a position which will work in an office type of environment, either in a traditional or home office. No travel is typically required. A reservationist will generally keep daytime hours, though the hours are truly commensurate with the hours of their individual organization. The reservationist will generally work on a team of office staff, although this person may work independently. In smaller organizations, the position will overlap with other office duties. This position will typically require a high school diploma or an equivalents, with many organizations offering training on the job.
This position will have a variety of demands associated with it. The duties can vary, depending on the size and type of organization the reservationist is employed by. Some typical responsibilities associated with a reservationist include taking phone calls from current and potential customers, operating various computer applications while on the phone, multitasking efficiently, negotiating rates with customers, maintaining accurate knowledge of their industry and organization, handling a variety of reservations, promoting services, and resolving various customer concerns or complaints. This position requires a person who has expert communication skills and innate optimism. This person should be able to maintain an upbeat attitude and work efficiently under high-stress environments, and this person should also be an expert problem-solver.
- Answer telephones and enter guest reservations into the computer system.
- Change and cancel reservations as guest requests.
- Process accurate records for coding and tracking reservations and advanced deposits.
- Maintain good relations with all guests and implement procedures for giving special attention to VIPs.
- Enter guest reservations into the computer system while assigning reservations to the appropriate rates.
Common Career Paths for Reservationist
Reservationists might see a strong upturn in salary after transitioning into upper-level roles such as Reservations Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $39K per year. Reservationists typically move into roles as Reservations Sales Agents or Administrative Assistants, and those positions pay $1K more and $5K more, respectively.
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Pay by Experience Level for Reservationist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The median compensation for relatively untried workers is $25K; in the five-to-10 year group, it's higher at around $28K. The average pay reported by folks with 10 to 20 years of experience is around $33K. Reservationists who claim more than two decades of experience actually make somewhat smaller average paychecks of $27K.
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Key Stats for Reservationist
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