The reservations manager leads the reservation staff in the handling and implementing of procedures within the hotel while reporting to the front office manager. A reservations manager is required to supervise their reservation staff while allocating duties, training new hires, maintaining a work schedule, and handling guests. A typical day for a reservations manager includes working with the reservation staff in daily duties, receiving tasks from the front end manager, and assisting VIP customers with reservations to ensure customer retention. A reservation manager also must maintain a good relationship with commercial clients and inform reservation staff of top-producing accounts to ensure valued customers receive excellent service.
Reservations Manager Tasks
Recruit, hire, train, and evaluate reservations team.
Maintain and update rate packages, plans, and specials.
Manage daily reservation system from inquiry to confirmation, including alterations to itineraries.
Act as communications hub for readiness for clients, from grounds-keeping to catering.