Most residence managers at emergency shelter ensure the smooth operation of the shelter that they are employed at. The managers are in charge of seeing that the residents' needs are being met. They also ensure safety by watching and keeping a close eye on monitors, surveillance, and the grounds. It is also important that residents have their issues resolved in a quick manner. They also provide help, assistance, and guidance for moving in and out of the shelter. Most emergency shelters provide food, activities, clothing, and other types of help to residents staying there, and the manager must ensure that donations and items are properly taken care of.
Residence managers are working with people who are in situations that are not ideal for them. They should be willing to deal with many different personality types and be able to handle people at all stages of stress. With that, managers need to be very communicative, well-spoken, able to take charge, and able to deal well in high-stress and emergency situations. In addition to being a go-getter and able to take care of problems, they need to be to handle people with compassion and be willing to help them in their time of need.
For acquiring a job as a residence manager, it would be helpful to have at least one year of experience in a similar position. Drug testing is required by most (if not all) states, as well as a background check. In addition, the education required for this type of work is at least a high school diploma or GED.
Residence Manager, Emergency Shelter Tasks
Respond to emergency situations and manage crises, involving authorities when necessary.
Assist, supervise and counsel residents to ensure overall well-being and understanding of emergency situation.
Conduct regular inspections of the premises to ensure the building is well-maintained and that residents are behaving in accordance with resident guidelines.
Coordinate move-in and move-out procedures and associated paperwork for emergency shelter.