A resident services director generally works in an assisted living environment. Individuals in this position often greet new customers and their families and give them tours of the facility to relate the available services to their clients’ needs. They also help clients with the lease and move-in processes. Resident services directors must continuously stay in touch with families and update them on clients' statuses, and they are also in charge of overseeing current residents and staff. He or she should make sure all health and safety standards are being met, and may be in charge of implementing programs that ensure the emotional, physical, and spiritual well-being of clients.
Resident services directors oversee numerous patient plans and see that changes are made if their conditions change. This also involves ensuring that communication between a client and his or her doctor always flows smoothly. This type of director must make sure that nurses and other staff receive recurring training; when incidents occur, he or she is in charge of resolving them and making sure they don't happen again. They may also be in charge of advertising in order to gain new clients.
This job requires someone who can work well under pressure and has great problem-solving skills. Customer service and organizational skills are also essential. The position generally requires some a postsecondary degree and relevant experience.
Resident Services Director Tasks
Directs the staff in quality and caring support of elderly patients.
Plan and direct the assisted living program.
Act as liaison for conflict resolution between staff, patients, family members and physicians.
Oversee staff operations, business planning and budget development.
Ensure services are in compliance with boarding home regulations, state and federal regulatory requirements.