Job: Restaurant Manager (United States)

I have a boss who will fall all over themselves over one particular customer. For example, managers are not allowed to eat in the public dining room anymore because aforementioned customer complained that managers should get up to help "serve" him while they are on break. I do not get a paid break and my 30 minutes that I spend off the clock are my own to do with as I please. At least I thought so. Also, this particular customer wasn't charged for an extra piece of cheese that he wanted on a sandwich. When I told him that I needed to charge him for the cheese, he replied that it was illegal for me to charge him for anything "extra" like that after the order was rung up and paid for and that I needed to take a lesson in customer satisfaction. Appearantly he didn't care that he wanted me to "steal" a piece of cheese for him. He even demanded that I get the store owner down there to talk to right away. I went and called the store owner who told me to just let him have the cheese for free. When I told the customer that the store owner was on his way, the customer wanted to pay for the cheese after all! What nerve! I happily told the customer to "keep" his money. I have to take garbage like this all of the time from both employees, customers and fellow managers. I don't feel like smiling anymore and when I do get a chance to speak with a customer in the dining room my boss is looking at me like I am wasting valuable "time" and I should be "working" instead of "socializing". I don't feel like I am respected by anybody and everyone always gripes to me about everything. I keep my mouth shut because in the past any replys that I made to ANYTHING were gossiped about and distorted. When looking for a job, watch and see how employers treat fellow employees and customers before applying for a job. If you feel uncomfortable after that, then by all means, do not apply for a job.

Both parties need to know about this topic during the interview. It could create a lot less wasted time if the salary is not right for either party concerned.

I was having some personal problems at home. They started effecting the way I did my job. A couple of times I stated that when I went on vacation, I'm not gonna come back. (Not that I meant it, just tired of the family problems.) My boss heard about it and they were kinda strange actualy. First they acted like they were gonna Fire me, I asked them if they wanted my keys. They got upset because I didn't get more upset. Gave me a few days to think it over. I contacted them and said I think it might be better for all concerned if I go ahead and leave. They treated me like I was trying to screw them over or something. It was their idea! I should have talked to my boss about everything instead of them hearing about from my employees. If you want respect, you have to give it. I found out that this company has a history of being a jerk to people that get tired of their crap. Now they are trying to make sure that I can't further my carreer with the corporation!!! I got proof of my actions/results and progress over time. Told to do this by managers that were quitting when I got started with the company. Always remember to cover your tail. Especially when numerous people tell you the same thing about the operating styles of the company your working for.