Retail assistant managers support retail managers and/or store managers in the daily functions of a retail store or the retail area of a store. Retail assistant managers are responsible for the direction of subordinates, implementing the retail manager’s directions and maintaining levels of excellent customer service. At times, retail assistant managers will need to perform the duties of their superior when that supervisor is unavailable and often will also perform the duties of retail associates as well, covering breaks and providing additional coverage at peak sales times.
Retail Assistant Manager Tasks
Assist in overseeing the day-to-day retail operations and staff; monitor and prioritize workflow and schedules.
Manage and stock inventory at specified levels.
Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.
Assist in managing the selection, training and development of staff; ensure monthly sales quota are met.