Retail bankers normally work one on one with customers to handle transactions such as check cashing, withdrawals, loan repayments, cash advances, and money transfers. They are also generally responsible for meeting sales goals. Retail bankers may work with customers in a face-to-face role at a physical bank location, or they may work in a call center environment. A successful retail banker has strong customer service skills, as well as a good understanding of basic math, basic computer skills, and some experience in sales. To excel in this role, a retail banker must understand all aspects of their business, from mortgage lending to brokerage investments in order to accurately assess the client's needs.
Retail bankers generally work under the direct supervision of a bank manager and most likely have a set schedule. In a call center environment, a retail banker most likely works on a team under the supervision of a team leader. In a traditional bank setting, the retail banker typically works during normal banking hours; in a non-traditional satellite bank, those hours may be extended to include more weekend and evening hours. In a call center environment, however, it is possible to work a variety of shifts, as many banks offer 24-hour call center assistance.
Some companies require college degrees for retail banker positions, but many require only a high school diploma or equivalent. In client-facing roles, retail bankers must follow a professional dress code; in the call center environment, the dress code typically ranges from business casual to casual, depending on the company. In all retail banker roles, the individual must be able to understand and comply with banking regulations and confidentiality rules.
Retail Banker Tasks
Open and perform account maintenance on certificate of deposit, consumer and business accounts.
Perform opening, closing, and other branch servicing duties such as cash and vault balancing.
Assists with courtesy and collection calls as needed and seeks assistance from more knowledgeable branch staff when necessary.
Process a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations.
Address customer questions and concerns by phone and in person.