Retail department supervisors work directly with customers to ensure that customers’ expectations are met. They make sure their team is properly trained in merchandising and sales. Additionally, they set sales goals, as well as create and enact plans to ensure the company goals are being met. At times, the retail department supervisor may be in charge of answering phones, working at the front desk, or handling warehouse duties. They must understand the sales and operational aspects of the company. A basic knowledge of inventory control, cash handling, and merchandising are needed in most jobs as well.
Retail Department Supervisor Tasks
Recruit, train, and evaluate store personnel in sales and communication skills.
Monitor the sales floor, provide customer service, and resolve customer concerns.
Support the retail sales manager in general business operations, merchandise management, and personnel scheduling.