Retail department supervisors work directly with customers to ensure that customers’ expectations are met. They make sure their team is properly trained in merchandising and sales. Additionally, they set sales goals, as well as create and enact plans to ensure the company goals are being met. At times, the retail department supervisor may be in charge of answering phones, working at the front desk, or handling warehouse duties. They must understand the sales and operational aspects of the company. A basic knowledge of inventory control, cash handling, and merchandising are needed in most jobs as well.
These supervisors need excellent customer service skills and must be able to solve customer or staff issues quickly and efficiently. It is important that the retail department supervisor has an excellent understanding of their department to provide training and feedback to the employees that they manage. They must also be able to lead team meetings. Retail department supervisors' hours vary widely. They may work nights, weekends, holidays, and regular business hours as required by their company.
Retail department supervisors need to have at least a high school diploma or equivalent. They also need sales and leadership experience. Retail department supervisors need to have excellent written and verbal communication skills; basic computer skills are also necessary.
Retail Department Supervisor Tasks
- Recruit, train, and evaluate store personnel in sales and communication skills.
- Monitor the sales floor, provide customer service, and resolve customer concerns.
- Support the retail sales manager in general business operations, merchandise management, and personnel scheduling.