Retail sales representatives are responsible for helping drive a store's sales of merchandise and services to customers. With the wide variety of retail environments, the specific products and services they represent can differ significantly between retailers, however, many of the tasks are universal for retail sales reps. They are generally expected to have working knowledge of the majority of the products a store sells, even when the representative is assigned to specific locations. Retail sales representatives should have a friendly demeanor, the ability to make customers feel welcome, excellent communication skills, the ability to explain the functions of various products and to direct customers to the locations within the store where they may find the products they're seeking.
Retail Sales Representative Tasks
Ensure that paperwork such as contracts or warranties are completed properly.
Provide customer service, answering questions and resolving problems.
Sell products and services to customers, explaining and demonstrating their advantages.
Process sales transactions and handle customer payments.