Retail Service Clerk Salary
A Retail Service Clerk earns an average wage of $10.28 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.
Job Description for Retail Service Clerk
Retail service clerks are important workers in any shop or department store. They help assist customers, keep merchandise display areas organized, and can even assist with cashier work and re-stocking. As service clerks, they may also work customer service posts in the store and help consumers who wish to return or exchange items. They also assist customers who are interested in special programs offered by the retailer.Read More...
These clerks are most visible in customer areas of a retail store and can be found re-organizing merchandise displays or assisting customers. They must know where merchandise can be found within the store, or at least find an answer for the customer. Most stores expect their service clerks not just to answer questions, but also walk to the area and locate the desired merchandise with him/her.
Retail service clerks also assist in re-stocking merchandise. They may communicate inventory needs for the merchandise area to stock clerks or simply restock items themselves. Some may handle cash register duties as part of the day's work or will at least be trained in these operations in order to offer assistance at peak times.
Service clerks are often the point of contact for customer returns, exchanges, or handling special orders, and also help sign-up shoppers for loyalty or rewards programs, assist in setting up layaways offered by the store, and answer any and all questions and complaints.
Typically, education requirements are not strict for this position, though most stores favor outgoing, personable candidates who have practical experience for this entry-level position. Most retail service clerks work in a retail environment in a fast-paced setting during regular business hours during the week. They should also be reasonably physically fit, as most in this position spend six hours or more on their feet in a typical workday.
Retail Service Clerk Tasks
- Attend special training of products/services to understand the product features, trends or styles of the products/services.
- Sell the organization's products/services to new or established customers typically via walk-in business.
- Process payment for products or service, may maintain customer preference records.
- Assist the customer in selecting products/services, answer questions and check for stock and availability.