The assistant manager for a retail store helps the manager oversee the daily retail operations and store staff, handle employee schedules, and to monitor and prioritize the workflow. The assistant manager will often work on the sales floor in addition to handling customer complaints escalated by store associates and working to resolve issues efficiently to ensure customer satisfaction. Assistant retail store managers assist in the selection, training, and development of current staff and new hires, and they work with store associates to ensure that monthly sales goals are met if not exceeded. The assistant manager will also help manage and stock inventory at specified levels.
Retail Store Assistant Manager Tasks
Assist in overseeing the day-to-day retail operations and staff; monitor and prioritize workflow and schedules.
Manage and stock inventory at specified levels.
Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.
Assist in managing the selection, training and development of staff; ensure monthly sales quota are met.