A retail store assistant manager is the person who acts under the supervision of the general manager in order to ensure that a retail store will run smoothly and efficiently on a daily basis. This position will be found in nearly any retail environment, and this person will keep hours commensurate with the operation hours of their organization. This could include weekend or overnight shifts depending, on the company.
A retail store assistant manager will generally work in an indoor environment with retail associates, other assistant managers, and their supervisors. This person will typically work “on the floor” of the retail environment, rather than in an office. This position can require formal education, though many organizations will allow experience to replace it. Specifically, experience within the store itself, customer service, and/or retail can be beneficial.
A retail store assistant manager is a job which can be entirely different, depending on the organization. Some typical duties associated with this position include ensuring smooth operations on a daily basis, supervising various store associates, performing various administrative tasks, maintaining proper inventory, filing invoices, filing various reports and paperwork, setting up store displays, organizing store shelves and racks, interacting with store guests, ensuring ultimate customer satisfaction, assisting with the hiring and training of employees, evaluating the performance of other employees, and delegating various tasks. This position is one which requires innate leadership skills, expert communication skills, and the ability to perform well in high-stress environments.
Retail Store Assistant Manager Tasks
Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.
Assist in managing the selection, training and development of staff; ensure monthly sales quota are met.
Assist in overseeing the day-to-day retail operations and staff; monitor and prioritize workflow and schedules.
Manage and stock inventory at specified levels.