A retail store manager is in charge of overseeing personnel and operations at a retail store. Typically, such stores will specialize in some product offering, although a retail store manager may be hired by department stores to run a section of the larger operation. Retail store managers typically ensure and schedule staff and associates. They train or supervise new hires, interview potential workers, and extend job offers. The manager also ensures that all sales are reconciled daily, with transactions closed and deposits arranged.
The biggest part of a retail store manager's job is simply to ensure that operations within the store are carried out according to the procedures and standards that are required by the store owner, supervising director, or regional manager. This includes ensuring proper customer service, merchandise restocking and inventory, and the general upkeep and cleanliness of the retail floor space. The manager will typically either train personnel on meeting and exceeding these expectations, or he or she will follow up with personnel to ensure that the proper skills and procedures have been taught.
Most retail store managers have at least a high school diploma and a great deal of related practical experience. Many stores try to hire from within. Retail store managers typically are scheduled to either open or close and work corresponding shifts.
Retail Store Manager Tasks
Oversee day-to-day retail operations and staff; monitor and prioritize workflow and schedules.
Manage and stock inventory at specified levels.
Manage the selection, training and development of staff; ensure monthly sales quota are met.
Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.