Most of the time, retail store supervisors work for stores that sell goods and services to customers. They supervise sales clerks, customer service workers, janitors, and other staff during their shift. They report to store managers. They open and close stores. They must manage registers efficiency. They work to achieve daily production goals. They must make sure that all employees provide excellent customer service. They train and develop sales associates. They must direct and motivate all employees.
They must have excellent leadership skills to enable them to build strong teamwork. They may be directly involved in scheduling workers. They must make sure that their store is properly staffed. They call alternate employees when employees are absent unexpectedly. They must be able to operate their store alarm system, since they deactivate the system when they open the store and activate it when they close the store. Retail store supervisors must have a working knowledge with Windows based PC and Microsoft Office. Since they spend most of their time inspecting the store during their shift, they must able to walk and stand up for long periods of time. They lead staff meetings.
Most employers require that retail store supervisors have at least a high school diploma, plus significant work experience as a supervisor, preferably in a retail store environment. A bachelor’s degree in marketing, business administration, or other relevant fields would be a plus.
Retail Store Supervisor Tasks
Ensure monthly sales quota of the branch is met.
Manage and stock inventory at specified levels.
Lead and organize activities of sales associates.