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Return Material Authorization (RMA) Specialist Salary

A Return Material Authorization (RMA) Specialist earns an average wage of $15.05 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career.
$28,093 - $62,947
(Median)
28K
40K
55K
63K
MEDIAN: $39,995
10%
50%
75%
90%

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$10.75 - $21.24
(Median)
11
13
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,093 - $62,947  
   
Bonus
$0.00 - $5,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,085 - $58,022  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 25
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.75 - $21.24  
   
Overtime
$16.25 - $34.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,096  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,085 - $58,022  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 60
United States (change)

Job Description for Return Material Authorization (RMA) Specialist

A return material authorization (RMA) specialist works to analyze why products are returned to their employer. They generally work for stores or companies that produce specific products, and depending on the position, the RMA specialist might be in charge of receiving the actual returns and discovering the specific issues with the product. The RMA specialist may have the discretion to make decisions as to whether returns should be accepted or not.

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Return Material Authorization (RMA) Specialist Tasks

  • Code repair and replacement requests and forward when other departments must fulfill.
  • Enter data, analyze data, and identify trends in repair and replacement requests.
  • Process, categorize, and answer customer emails and telephone calls, providing high quality service.
  • Communicate status and schedule to customers.

Return Material Authorization (RMA) Specialist Job Listings

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Return Material Authorization (RMA) Specialist Reviews

What is it like working as a Return Material Authorization (RMA) Specialist?
Return Material Authorization (RMA) Specialist in Kent:
"It is a challenging and rewarding experience."
Pros: Everyday is different, this position does not allow for monotony.
Cons: Some of the processes that I have no control over.

Experience Affects Return Material Authorization (RMA) Specialist Salaries

Experienced
up arrow 31%

Mid-Career
up arrow 21%

National Average
$34,000

Entry-Level
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.

Gender

Female
41 %
Male
59 %

Years of Experience

Less than 1 year
8%
1-4 years
48%
5-9 years
18%
10-19 years
21%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 65%
vision benefits Vision: 51% employee benefits None: 15%