Return Material Authorization (RMA) Specialist Salary

A Return Material Authorization (RMA) Specialist earns an average wage of $14.96 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. A skill in Customer Service is associated with high pay for this job.

$27,080 - $62,110

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$10.78 - $21.56

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$27,080 - $62,110  
   
Bonus
$0.00 - $5,061  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,016 - $55,119  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 41
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.78 - $21.56  
   
Overtime
$17.00 - $32.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,061  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,016 - $55,119  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 108
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Job Description for Return Material Authorization (RMA) Specialist

A return material authorization (RMA) specialist works to analyze why products are returned to their employer. They generally work for stores or companies that produce specific products, and depending on the position, the RMA specialist might be in charge of receiving the actual returns and discovering the specific issues with the product. The RMA specialist may have the discretion to make decisions as to whether returns should be accepted or not.

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Return Material Authorization (RMA) Specialist Tasks

  • Code repair and replacement requests and forward when other departments must fulfill.
  • Enter data, analyze data, and identify trends in repair and replacement requests.
  • Process, categorize, and answer customer emails and telephone calls, providing high quality service.
  • Communicate status and schedule to customers.

Return Material Authorization (RMA) Specialist Job Listings

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Pay by Experience Level for Return Material Authorization (RMA) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Return Material Authorization (RMA) Specialist Reviews

What is it like working as a Return Material Authorization (RMA) Specialist?

Return Material Authorization (RMA) Specialist in Kent:
"It is a challenging and rewarding experience."
Pros: Everyday is different, this position does not allow for monotony.
Cons: Some of the processes that I have no control over.

Related Job Salaries

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Experience Affects Return Material Authorization (RMA) Specialist Salaries

Late-Career
up arrow 31%

Experienced
up arrow 28%

Mid-Career
up arrow 20%

National Average
$34,000

Entry-Level
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
5%
1-4 years
56%
5-9 years
20%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 67%
vision benefits Vision: 54% employee benefits None: 19%
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