The average rate for a Return Material Authorization (RMA) Specialist is $14.60 per hour. For the first five to ten years in this position, wages increase modestly, but any additional experience does not have a big effect on pay. A skill in Customer Service is associated with high pay for this job. People in this job generally don't have more than 10 years' experience.

$24,417 - $60,570
(Median)
$24K
$44K
$61K
MEDIAN: $44,033
10%
50%
90%

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$10.73 - $21.25
(Median)
$11
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$24,417 - $60,570  
   
Bonus
$100.00 - $4,069  
Profit Sharing
$1,003  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,220 - $51,069  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 29
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.73 - $21.25  
   
Overtime
$16.18 - $27.83  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$100.00 - $4,069  
   
Profit Sharing
$1,003  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,220 - $51,069  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 118
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Job Description for Return Material Authorization (RMA) Specialist

A return material authorization (RMA) specialist works to analyze why products are returned to their employer. They generally work for stores or companies that produce specific products, and depending on the position, the RMA specialist might be in charge of receiving the actual returns and discovering the specific issues with the product. The RMA specialist may have the discretion to make decisions as to whether returns should be accepted or not.

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Return Material Authorization (RMA) Specialist Tasks

  • Code repair and replacement requests and forward when other departments must fulfill.
  • Enter data, analyze data, and identify trends in repair and replacement requests.
  • Process, categorize, and answer customer emails and telephone calls, providing high quality service.
  • Communicate status and schedule to customers.

Return Material Authorization (RMA) Specialist Job Listings

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Pay by Experience Level for Return Material Authorization (RMA) Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Return Material Authorization (RMA) Specialist Reviews

What is it like working as a Return Material Authorization (RMA) Specialist?

Return Material Authorization (RMA) Specialist in Sanford:
"Autonomy."
Pros: The amount of effort to perform the required tasks of this position varies from day to day, but mostly I spend my time behind a computer correcting, creating, and receiving various forms of paperwork to process. Physically, the job does not require much usually. Sometimes it takes a few more layers to remain comfortable in the winter, as the heating/insulation of the building itself is inadequate to maintain a comfortable temperature throughout, or feels like a broiler in the summer. Which is fine, just a quirk of the plant. My most valued aspect of the position is the autonomy provided by my managers to allow me to do my job without being micromanaged to death. They come by, check on the status of things, and leave me to it. It is a necessary expense, as far as the company is concerned, and so long as the product continues to be dealt with in a timely and satisfactory manner, they leave me alone to handle things.
Cons: The amount of waste and slack nature of various departments. An inability to be willing to take the blame for something, and a heightened aptness to point fingers at subordinates and place the blame to absolve themselves. Very cliquey. If you're not well liked by management, your abilities and knowledge on whatever subject matter will not make a difference in whether or not you are able to seek a promotion. The average pay per position here seems to be significantly lower than other companies for the same work in the same city. A material handler can expect to be paid $16-18.00/hr down the road, where as here you're likely to start out at $9.50. It took nearly three years to finally get $11.50/hr as a material handler, and that simply was not the rate of increase it should have been. You pay your employees bare minimum, or relatively bare minimum, expect bare minimum effort and a very high turn over rate. Which we have.

Return Material Authorization (RMA) Specialist in Kent:
"It is a challenging and rewarding experience."
Pros: Everyday is different, this position does not allow for monotony.
Cons: Some of the processes that I have no control over.

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Experience Affects Return Material Authorization (RMA) Specialist Salaries

Mid-Career
up arrow 14%

Late-Career
up arrow 14%

Experienced
up arrow 11%

National Average
$33,000

Entry-Level
up arrow 4%

Skills That Affect Return Material Authorization (RMA) Specialist Salaries


Shipping
up arrow 4%

Microsoft Excel
up arrow 1%

National Average
$33,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
4%
1-4 years
66%
5-9 years
19%
10-19 years
7%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
medical benefits
Vision: 60%
dental benefits
None: 20%
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