Revenue cycle management (RCM) supervisors work primarily in the medical field and manage many aspects of revenue generation, such as creating contracts and managing the accounting associated with the practice. Some of these supervisors work within the same medical institutions while others may be third-party contractors, but they generally direct the activities of multiple departments, including accounting, billing, coding, and collections. They may also be in charge of researching prices and setting fees for particular services.
Report-generating skills are essential for this position, as RCM supervisors create forecasts and progress reports on a regular basis. They are also expected to suggest solutions and other improvements to make processes more efficient and cost-effective. Although they often delegate these tasks to other employees, they may also work directly with patients facing large procedures and determine their ability to pay and/or eligibility for assistance. Therefore, strong customer service skills are highly beneficial.
It is important for applicants to be familiar with all processes related to the position in order to determine how much training may be required. RCM supervisors must constantly evaluate various departments to ensure that all procedures adhere to laws, regulations, and company policies, and because this is a leadership position, medial expertise and years of prior experience may be required. A bachelor’s degree in a field such as business, finance, or health care management is generally required, as well.
Revenue Cycle Management Supervisor Tasks
Drive employee engagement and develop strategic planning for high performance.
Promote an atmosphere of team work.
Supports revenue cycle team in providing financial authorizations.