Sales advisors work in a number of job settings from retail outlets to banks to call centers. These individuals, who must have excellent product knowledge, generally supervise all aspects of the company’s sales process. Because the sales advisor's main goal is to sell to consumers, they must have excellent communication skills and the ability to converse with a wide range of people. Sales advisors who work in a call center must be able to talk with individuals over the phone about the products that the company has to offer; they are also sometimes required to make cold calls to potential clientele. In a retail setting, sales advisors are usually expected to approach customers and speak with them about the products or services offered. In addition, sales advisors are also often responsible for completing sales, following up with customers, and keeping track of and ordering inventory. They also must set and meet sales goals for themselves and, often, for a team.