Sales clerks in retail stores are responsible for all aspects of front-end customer service in a retail location. This involves greeting customers, answering inquiries, and directing customers to the appropriate section of the store to find their desired merchandise. Sales clerks must have knowledge of the store inventory, layout, and policies. They operate the cash register, handle cash and other payment methods, and unpack and unload shipments. Additionally, sales clerks restock merchandise, tag items with proper prices, update store displays and signage, and maintain the cleanliness and orderliness of the store. These clerks may give advice on products to customers and maintain store records, as well as resolve minor customer disputes and refer them to their manager when needed.
Sales clerks in retail stores may work part time or full time depending on their company's needs. Typically, they work mornings, afternoons, or evenings; however, some businesses may have overnight and/or weekends hours. The majority of the sales clerk's time is spent in direct customer contact, providing information and checkout services. The remainder is spent with store upkeep or on other projects as assigned. Sales clerks are required to stand for long periods of time, often for their entire shift.
Sales clerks at retail stores may be required to hold a high school diploma or equivalent. They are usually not required to have prior experience. However, in higher-end retail locations, they may be required to have prior customer service and/or retail experience.
Sales Clerk, Retail Store Tasks
Attend special training of products/services to understand the product features, trends or styles of the products/services.
Sell the organization's products/services to new or established customers typically via walk-in business.
Process payment for products or service, may maintain customer preference records.
Assist the customer in selecting products/services, answer questions and check for stock and availability.