The primary role of the sales clerk/cashier is facilitating payment for customers at the cash register. The cashier must be trained and familiar with the point-of-sale (POS) hardware and software used by their employer. They must understand all procedures for handling credit cards and checks, and are expected to adhere to the company’s cash-handling policies at all times. The cashier should expect that the cash drawer they work with will be audited regularly during a typical day, and that they will be held accountable for any discovered overages or shortages.
In many companies, the sales clerk/cashier is also responsible for helping to maintain the sales floor and customer sales areas. This involves reorganizing items for sale and replenishing inventory as policy and inventory allow. This serves not only to keep the area looking inviting for customers, but also helps familiarize the worker with sales and price information as well. This position potentially requires long hours spent in a retail environment standing or walking
Sales clerks/cashier positions generally do not have strict educational requirement. Persons in this job need excellent interpersonal communication skills. They are expected to follow dress code requirements that the company has for the position. Finally, the ability to work quickly is preferred; many cashiers are evaluated and offered raises based on how rapidly they’re able to serve a typical customer during the sales transaction.
Sales Clerk/Cashier Tasks
- Attend special training of products/services to understand the product features, trends or styles of the products/services.
- Sell the organization's products/services to new or established customers typically via walk-in business.
- Process payment for products or service, may maintain customer preference records.
- Assist the customer in selecting products/services, answer questions, and check for stock and availability.