Sales operations associates work primarily in retail settings to implement their company’s sales programs and activities and meet or exceed established sales goals. They must be knowledgeable of the products or services sold by the company, and they must also cultivate customer loyalty and promote loyalty programs in addition to generating sales.
Some sales operations associates are required to offer their store’s credit cards to customers, and they must be able to operate cash registers. They may need to use hand-held computers to locate merchandise in the storage area, and excellent customer service and communication skills are essential for this position. They must treat all customers and co-workers with respect and should be able to work well in a team environment, and flexibility is also important in this position, as sales operations associates are often required to work evenings, weekends, or rotating shifts.
Sales operations associates may also perform product placement and replenishment and check to ensure that merchandise is visually appealing to customers. They must ensure that all products are organized properly, and other tasks in addition to selling products may include placing signs based on weekly ads or pulling products from storage areas for customers. A high school diploma may be a minimum requirement for this position, and employers usually train new sales operations associates prior to beginning work.
Sales Operations Associate Tasks
Manage sales and leads databases, including entering and analyzing data.
Receive, process and route orders and order changes, tracking for timely response.
Interact with clients, assisting them with all aspects of products and sales.
Analyze data, identify opportunities, and create reports and presentations.