A sales operation specialist collects and analyzes sales data for a company. The results are measured against business plans and past forecasts to determine if goals were met. The sales operation specialist is also in charge of making forecasts about upcoming sales data.
Experience with Salesforce software is often a requirement because the specialist makes reports on sales data periodically, often on a weekly basis. The data may be gathered on different levels, such as overall and regional. The sales operation specialist may also have to come up with methods in order to boost sales. This position requires not only sales knowledge, but also knowledge of the specific field that the company operates in. In this way, the specialist can learn about new data trends and competitive performance. From there, the sales operation specialist can make suggestions to management and other departments as to how sales can be increased. The sales operation specialist may be able to make suggestions as to new products and services that the company can explore. Generally, a bachelor’s degree is necessary. The job usually takes place in an office during standard daytime hours, though some travel may be needed.
The sales operation specialist may also need to do some marketing tasks, such as helping departments determine customer needs, advertising and promotional pricing methods. The sales operation specialist may also oversee the sales department to make sure that sales records are accurate and that sales are being carried out within the scope of the company while adhering to rules and regulations.
Sales Operations Specialist Tasks
Evaluate sales processes, programs, and systems to minimize costs and improve customer satisfaction.
Facilitate sharing of reports and sales data between sales, marketing, and other departments.
Gather data and conduct analysis of company sales and profitability.
Develop methods for measuring company sales performance.