Sales order managers are responsible for managing all aspects of customers' orders and oversee the sales staff who input their orders into computer systems. They are generally responsible for their staff’s performance and may be involved in purchasing, expediting, logistics, or product inventory.
Customer service and leadership skills are essential in this position, as well as excellent verbal and written communication skills. They must conduct staff performance evaluations in a timely manner and be able to build teamwork and cooperation. They generally set their department’s goals and must manage its budget while monitoring sales goals, and always ensure that their staff follow all company policies, rules, and regulations.
A bachelor’s degree in marketing, business, or finance is generally required for this position; however, employers may also accept candidates with relevant work experience, problem-solving skills, and familiarity with Microsoft Office programs. They must also be able to use their company's software for analytical purposes and stay up-to-date with all new changes and developments in their field.
Sales Order Manager Tasks
Ensure that work orders are complete and accurate.
Prepare employee performance evaluations.
Prepare and submit reports on work activities.
Manage, supervise, and coordinate work order processing activities.