Sales Support Associate Salary
Earnings for Sales Support Associates in the United States come in at around $12.51 per hour on average. The most influential factor affecting pay for this group is the company, though the particular city and years of experience have a (lesser) impact as well. The majority of individuals in this role claim moderate levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — more than a third lack coverage. On the flip side, a majority have medical insurance and half receive dental plans. More than half of Sales Support Associates (67 percent) survey participants are women. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Sales Support Associate
Sales support associates are responsible for selling products to customers and providing those customers with any assistance as needed during the sales process. Additionally, they help develop and maintain positive customer relationships to ensure repeat customers. Sales support associates must meet company goals (such as those related to sales) and work within company guidelines and regulations at all times. In some companies, these associates may work directly with distributors to make sure they have the products demanded by their customers.Read More...
This job can be performed in an office and/or on a sales floor. Additionally, travel may be required based on the type of sales for which the sales support associate is responsible. This may be a full-time or part-time position, with hours varying depending on their employers' operating hours and needs.
Requirements for sales support associate positions vary from company to company. They may include just a high school diploma or equivalent, or they may include a bachelor's or associate's degree in a related field. Sales support associates must be able to work accurately and quickly to ensure that customers receive the best possible service. They must also possess strong people skills and be able to work in a fast-paced environment focused on teamwork and customer service. Strong communication skills are needed as well.
Sales Support Associate Tasks
- Accurately respond to requests for information, quotes, illustrations, and specifications.
- Liaise with external groups and sources of information.
- Identify potential customers and initiate contact to create new business opportunities.
- Coordinate proposals, presentations, and sales literature production.
Sales Support Associate Job Listings
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Popular Employer Salaries for Sales Support Associate
Best Buy, Bank of America Corp. (BOFA), Fastenal Company, Victoria's Secret, and JCPenney are some prominent firms with considerable interest in employing a large team of Sales Support Associates. Employees at Bank of America Corp. (BOFA) enjoy the biggest paychecks, and $59K is the median salary. Range in pay, on the other hand, is narrow, with lower figures hovering around $52K and higher ones not far away at only $72K.
Popular Skills for Sales Support Associate
Sales Support Associates seem to wield many skills on the job. Most notably, skills in Data Analysis, Customer Relationship Management, Microsoft Office, and Microsoft Excel are correlated to pay that is above average, with boosts between 10 percent and 18 percent. Those listing Shipping as a skill should be prepared for drastically lower pay. Merchandising and Oral / Verbal Communication also typically command lower compensation. Most people familiar with Customer Service also know Customer Relationship Management (CRM) and Sales.
Pay by Experience Level for Sales Support Associate
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Sales Support Associates — those with more experience do not necessarily bring in higher earnings. Salaries for the relatively untried average out to around $31K, but survey participants with five to 10 years of experience earn a significantly higher median of $38K. Sales Support Associates see a median salary of $39K after reaching one to two decades on the job. In the end, more experience does seem to mean larger paychecks; seasoned Sales Support Associates with more than 20 years of experience earn a predictably higher median salary of $44K.