Sales Support Engineer Salary
A Sales Support Engineer earns an average salary of $69,650 per year.
Job Description for Sales Support Engineer
A sales support engineer is responsible for providing a high level of support to a large customer base. They diagnose, track, replicate and solve problems related to client-side technology solutions. Communication skills and customer service experience are vital, as sales support engineers must constantly be in touch with clients who need assistance in implementing technology solutions. A sales support engineer spends most of their time indoors, working on both the computer and phone to troubleshoot problems and contact clients. Technical skills must be strong to correctly understand the product's specifications and operation. There are many fields that a sales support engineer can specialize in, depending on the needs of the employer.Read More...
Sales support engineers work with many other employees in the workplace. For example, they must coordinate with the sales team to make sure that salespeople understand common technical problems associated with the software. They must work with software developers to gain a better understanding of the product, and they must keep in constant communication with the client (who is often a member of the business community versus a typical consumer).
A bachelor's degree in a relevant discipline is generally required for this position, and related experience may be required or preferred. Sales support engineers should be able to work independently under time constraints, as well as in a team setting with a diverse array of colleagues and clients.
Sales Support Engineer Tasks
- Collaborate with sales teams to identify and target services and products for particular customers.
- Answer questions, provide training, and compile documentation for technical issues.
- Develop and create quotes, layouts, proposals and other documentation.
- Present services or products to clients, focusing on the technical benefits and requirements.
- Attend trade shows or identify potential customers in other ways.
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Pay by Experience Level for Sales Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.