Sales Support Specialist Salary
Sales Support Specialists usually earn approximately $45K per year in the United States, but Airgas, Inc. offers a significantly higher median of $55K. This overview is based on answers to PayScale's salary questionnaire.
Job Description for Sales Support Specialist
Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.Read More...
Sales support specialists also maintain sales databases, including through removing unusable data. They create lists of potential clients and share their results with their department. Sales support specialists ensure accuracy of contracts about pricing details, and they may be the main point of contact for field representatives. One of their main responsibilities include tracking sales orders and aiding with shipping issues.
A high school diploma is necessary for this job. In addition, previous experience in a sales-related capacity may be preferred. These specialists must work well with other specialists in a team environment, but also perform efficiently by themselves. At all times, they should conduct themselves professionally as a liaison between their organization and external customers. Sales support specialists must also be highly organized and able to multitask on several projects at a time.
Sales Support Specialist Tasks
- Follow-up with calls to prospective clients to provide additional product/services information.
- Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
- Provides clerical support.
- May have a weekly or monthly performance quota for qualifying prospects.
Common Career Paths for Sales Support Specialist
Sales Support Specialists may experience a large salary bump if they progress into a role such as Marketing Manager. The latter position pays an average of $60K annually. Going from Sales Support Specialist to Inside Sales Representative is the transition that occurs most often in this field, and the average paycheck for Inside Sales Representatives is $40K. Many others choose to work as Sales Support Supervisors, where pay is typically $48K.
Sales Support Specialist Job Listings
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Popular Skills for Sales Support Specialist
Survey participants wield an impressively varied skill set on the job. Lucky workers who know Inside Sales can expect a significant pay bump, scoring salaries 22 percent above average. Project Management and Data Analysis are also correlated to pay that is above average, with an increase 22 percent. Those proficient in Customer Service are, more often than not, also skilled in Microsoft Excel, Sales Administration, and Customer Relationship Management (CRM).
Pay by Experience Level for Sales Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. Survey participants with less than five years' experience pocket $39K on average, but those with five to 10 years of experience enjoy a much bigger median of $45K. People with 10 to 20 years of experience make an average of about $47K in this role. After two decades in the workforce, the average Sales Support Specialist generally earns more than ever; median pay for this group is estimated at $54K.
Pay Difference by Location
For those looking to make money, Sales Support Specialists in San Francisco enjoy an exceptional pay rate, 21 percent above the national average. Sales Support Specialists will also find cushy salaries in New York (+20 percent), San Diego (+19 percent), Denver (+11 percent), and Dallas (+8 percent). Minneapolis is home to the smallest salaries in the field, lagging the national average by 6 percent. Employers also pay below the national average in Atlanta (5 percent lower) and Raleigh (3 percent lower).