Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.
Sales Support Specialist Tasks
Provides clerical support.
Follow-up with calls to prospective clients to provide additional product/services information.
Acts as liason between outside sales and customers by keeping in contact with prospective clients throughout the sale.
Required to meet weekly or monthly performance quota for qualifying prospects.