Sales Support Specialist Salary
The national average salary for Sales Support Specialists is $45K per year; Airgas, Inc. pays the most in this field, though, offering a median salary of $55K. This snapshot results from replies to PayScale's salary survey.
Job Description for Sales Support Specialist
Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.Read More...
Sales support specialists also maintain sales databases, including through removing unusable data. They create lists of potential clients and share their results with their department. Sales support specialists ensure accuracy of contracts about pricing details, and they may be the main point of contact for field representatives. One of their main responsibilities include tracking sales orders and aiding with shipping issues.
A high school diploma is necessary for this job. In addition, previous experience in a sales-related capacity may be preferred. These specialists must work well with other specialists in a team environment, but also perform efficiently by themselves. At all times, they should conduct themselves professionally as a liaison between their organization and external customers. Sales support specialists must also be highly organized and able to multitask on several projects at a time.
Sales Support Specialist Tasks
- Provides clerical support.
- May have a weekly or monthly performance quota for qualifying prospects.
- Follow-up with calls to prospective clients to provide additional product/services information.
- Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
Common Career Paths for Sales Support Specialist
Sales Support Specialists who advance into the role of a SalesForce.com Administrator are fairly uncommon. SalesForce.com Administrators on average earn $63K per year. An Inside Sales Representative role is the most common promotion for Sales Support Specialists moving up the ladder. Pay for this role tends to be $40K per year. Another typical, albeit less common, transition for Sales Support Specialists is an Account Manager position, where earnings are usually $50K.
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Popular Skills for Sales Support Specialist
Sales Support Specialists seem to exploit a large range of skills on the job. Most notably, facility with Project Management, Data Analysis, and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 22 percent, 21 percent, and 14 percent, respectively. The majority of those who know Customer Service also know Microsoft Excel, Sales Administration, and Customer Relationship Management (CRM).
Pay by Experience Level for Sales Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Sales Support Specialists, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries for inexperienced workers average out to $44K, and those with five to 10 years' experience earn a higher median of $39K. Sales Support Specialists with one to two decades of relevant experience report an average salary of approximately $47K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Sales Support Specialist with more than 20 years of experience can earn $56K on average.
Pay Difference by Location
San Francisco offers some of the highest pay in the country for Sales Support Specialists, 25 percent above the national average. Sales Support Specialists will also find cushy salaries in New York (+12 percent), Seattle (+8 percent), San Diego (+7 percent), and Denver (+6 percent). Minneapolis is the lowest-paying area, 8 percent south of the national average. Raleigh and Cincinnati are a couple other places where companies are known to pay below the median — salaries are 3 percent lower and 2 percent lower, respectively.
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