Sales Support Specialist Salary

Sales Support Specialists in the United States pull down an average of $43K annually. With some bonuses approaching $6K and certain profit sharing proceeds approaching $5K, overall incomes of Sales Support Specialists spread between $29K and $59K depending on individual performance. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Most Sales Support Specialists survey respondents are women (72 percent). Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Job satisfaction is high and work is enjoyable for most Sales Support Specialists. This report is based on responses to the PayScale salary survey.

$31,609 - $60,431

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$10.64 - $23.39

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,609 - $60,431  
   
Bonus
$0.00 - $6,197  
Profit Sharing
$293.61 - $5,284  
Commission
$0.00 - $16,565  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,715 - $59,357  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 583
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.64 - $23.39  
   
Overtime
$15.58 - $36.78  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $6,197  
   
Commission
$0.00 - $16,565  
Profit Sharing
$293.61 - $5,284  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,715 - $59,357  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 338
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Job Description for Sales Support Specialist

Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.

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Sales Support Specialist Tasks

  • Follow-up with calls to prospective clients to provide additional product/services information.
  • Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
  • Provides clerical support.
  • May have a weekly or monthly performance quota for qualifying prospects.

Common Career Paths for Sales Support Specialist


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At the upper end, Sales Support Specialists who move into a Sales Support Manager role can end up with a hefty increase in pay. The average income for Sales Support Managers is a much higher $56K per year. As Sales Support Specialists progress in their field, many go on to become Inside Sales Representatives. In fact, this transition is more common than anything else, and median pay for the role is $39K. Another common career choice for Sales Support Specialists is to move into a Sales Support Supervisor role — this promotion usually pays $48K.

Sales Support Specialist Job Listings

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Popular Skills for Sales Support Specialist


Sales Support Specialists seem to exploit a large range of skills on the job. Most notably, skills in Project Management, Oral / Verbal Communication, Account Management, and Customer Service Metrics are correlated to pay that is above average, with boosts between 12 percent and 19 percent. Those educated in Customer Service tend to be well versed in Microsoft Excel, Sales Administration, and Customer Relationship Management (CRM).

Pay by Experience Level for Sales Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Sales Support Specialists — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $37K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $44K. Sales Support Specialists claiming one to two decades of experience make an estimated median of $45K. Sales Support Specialists who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $50K.

Pay Difference by Location


For Sales Support Specialists, New York provides a pay rate that is 40 percent greater than the national average. Sales Support Specialists can also look forward to large paychecks in cities like Boston (+26 percent), Minneapolis (+12 percent), Dallas (+11 percent), and Seattle (+10 percent). Trailing the national average by 11 percent, St. Louis is the market with the smallest paychecks. Employers pay around 7 percent less in Raleigh and 5 percent less in Austin, below-median salaries for those in this field.

Related Job Salaries

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Experience Affects Sales Support Specialist Salaries




National Average
$41,000


Skills That Affect Sales Support Specialist Salaries

Project Management
up arrow 19%

Oral / Verbal Communication
up arrow 17%

Account Management
up arrow 12%


Salesforce
up arrow 7%


Microsoft Excel
up arrow 3%

Sales
up arrow 2%

Sales Administration
up arrow 1%

Microsoft Office
up arrow 1%

Research Analysis
0%

National Average
$41,000

Customer Relations
up arrow 1%

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 154 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
26%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 60% employee benefits None: 13%
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