Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.
Sales Support Specialist Tasks
Follow-up with calls to prospective clients to provide additional product/services information.
Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
Provides clerical support.
May have a weekly or monthly performance quota for qualifying prospects.