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Sales Support Specialist Salary

The average Sales Support Specialist in the United States can expect to rake in roughly $43K annually. Bonuses, profit sharing, and commission all factor into final incomes for Sales Support Specialists. Ranging between $29K near the bottom and $59K near the top, total earnings can include up to $6K from bonuses and up to $5K from profit sharing, with a high-performing minority reaping commissions of $16K. Location is the biggest factor affecting pay for this group, followed by experience level. Most Sales Support Specialists survey respondents are women (73 percent). Job satisfaction is high and work is enjoyable for most Sales Support Specialists. Medical benefits are awarded to most, and a strong majority earn dental coverage. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$31,259 - $59,989
(Median)
$31K
$43K
$60K
MEDIAN: $42,531
10%
50%
90%

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$10.82 - $23.28
(Median)
$11
$16
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,259 - $59,989  
   
Bonus
$0.00 - $6,370  
Profit Sharing
$293.61 - $5,284  
Commission
$0.00 - $16,380  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,572 - $58,947  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 561
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.82 - $23.28  
   
Overtime
$15.90 - $36.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $6,370  
   
Commission
$0.00 - $16,380  
Profit Sharing
$293.61 - $5,284  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,572 - $58,947  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 344

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United States (change)


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Job Description for Sales Support Specialist

Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.

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Sales Support Specialist Tasks

  • Follow-up with calls to prospective clients to provide additional product/services information.
  • Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
  • Provides clerical support.
  • May have a weekly or monthly performance quota for qualifying prospects.

Common Career Paths for Sales Support Specialist


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Sales Support Specialists sometimes assume positions such as Sales Support Managers. That role pays $56K per year on average. An Inside Sales Representative role is the most common promotion for Sales Support Specialists moving up the ladder. Pay for this role tends to be $39K per year. Another typical, albeit less common, transition for Sales Support Specialists is a Sales Support Supervisor position, where earnings are usually $47K.

Sales Support Specialist Job Listings

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Popular Skills for Sales Support Specialist


Survey results imply that Sales Support Specialists deploy a deep pool of skills on the job. Most notably, skills in Project Management, Oral / Verbal Communication, Account Management, and Customer Service Metrics are correlated to pay that is above average, with boosts between 11 percent and 20 percent. Those familiar with Customer Service also tend to know Microsoft Excel and Sales Administration.

Pay by Experience Level for Sales Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Sales Support Specialists, experience does not seem to be a major factor in determining pay. The average beginner in this position makes around $37K, but folks who have been around for five to 10 years see a markedly higher median salary of $43K. Sales Support Specialists see a median salary of $44K after reaching one to two decades on the job. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $50K.

Pay Difference by Location


New York is home to an above-average pay rate for Sales Support Specialists, 37 percent higher than the national average. Sales Support Specialists can also look forward to large paychecks in cities like Boston (+34 percent), Dallas (+12 percent), Cincinnati (+11 percent), and Seattle (+11 percent). Falling short of the national average by 11 percent, the area with the worst salaries is Raleigh. Employers pay around 11 percent less in St. Louis and 2 percent less in Indianapolis, below-median salaries for those in this field.

Related Job Salaries

United States (change)

Experience Affects Sales Support Specialist Salaries




National Average
$40,000


Skills That Affect Sales Support Specialist Salaries

Project Management
up arrow 20%

Oral / Verbal Communication
up arrow 17%


Account Management
up arrow 11%

Salesforce
up arrow 8%


Microsoft Excel
up arrow 4%

Sales
up arrow 4%

Sales Administration
up arrow 2%

Microsoft Office
up arrow 2%

National Average
$40,000

Customer Service
up arrow 1%

Research Analysis
up arrow 1%

Customer Relations
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 161 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
5%
1-4 years
45%
5-9 years
25%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 60% employee benefits None: 13%
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