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Sales Support Specialist Salary

Average Sales Support Specialists in the United States make around $43K annually. Including potential for bonuses, profit sharing and commission — peaking near $6K, $5K, and $17K, respectively — total cash payment to Sales Support Specialists can bottom out near $28K or top out at around $60K. Geographic location is the biggest factor affecting pay for this group, followed by career length. Most Sales Support Specialists survey respondents are women (72 percent). For the most part, Sales Support Specialists enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
$31,609 - $60,559
(Median)
32K
37K
43K
50K
61K
MEDIAN: $42,631
10%
25%
50%
75%
90%

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$10.33 - $23.10
(Median)
10
13
16
19
23
MEDIAN: $16.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,609 - $60,559  
   
Bonus
$0.00 - $6,405  
Profit Sharing
$103.04 - $5,342  
Commission
$0.00 - $16,828  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,879 - $59,752  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 514
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.33 - $23.10  
   
Overtime
$15.87 - $37.22  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $6,405  
   
Commission
$0.00 - $16,828  
Profit Sharing
$103.04 - $5,342  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,879 - $59,752  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 313
United States (change)

Job Description for Sales Support Specialist

Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.

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Sales Support Specialist Tasks

  • Follow-up with calls to prospective clients to provide additional product/services information.
  • Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
  • Provides clerical support.
  • May have a weekly or monthly performance quota for qualifying prospects.

Common Career Paths for Sales Support Specialist


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It's not very common for Sales Support Specialists to move on to become Sales Support Managers. Average pay for a Sales Support Manager is $56K annually. As Sales Support Specialists progress in their field, many go on to become Inside Sales Representatives. In fact, this transition is more common than anything else, and typical pay for the role is $39K. Another common career choice for Sales Support Specialists is to move into a Sales Support Supervisor role — this promotion usually pays $47K.

Sales Support Specialist Job Listings

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Popular Skills for Sales Support Specialist


Survey participants wield an impressively varied skill set on the job. Most notably, facility with Project Management, Account Management, and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 21 percent, 18 percent, and 17 percent, respectively. Skills that seem to negatively impact pay include Customer Relations. The majority of those who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Sales Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Sales Support Specialists with a lot of experience do not necessarily enjoy more money. Survey participants with less than five years' experience pocket $37K on average, but those with five to 10 years of experience enjoy a much bigger median of $43K. On average, Sales Support Specialists make $45K following one to two decades on the job. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $50K.

Pay Difference by Location


New York is home to an above-average pay rate for Sales Support Specialists, 39 percent higher than the national average. Sales Support Specialists can also look forward to large paychecks in cities like Seattle (+10 percent), Denver (+10 percent), Houston (+9 percent), and Minneapolis (+9 percent). Falling short of the national average by 13 percent, the area with the worst salaries is Raleigh. Rochester and St. Louis are a couple other places where companies are known to pay below the median — salaries are 9 percent lower and 6 percent lower, respectively.

Related Job Salaries

Experience Affects Sales Support Specialist Salaries




National Average
$41,000


Skills That Affect Sales Support Specialist Salaries

Project Management
up arrow 21%

Account Management
up arrow 18%

Oral / Verbal Communication
up arrow 17%

Salesforce
up arrow 12%




Sales
up arrow 4%

Sales Administration
up arrow 2%

Microsoft Office
up arrow 1%

National Average
$41,000

Customer Service
up arrow 1%

Research Analysis
up arrow 2%

Customer Relations
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 162 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
5%
1-4 years
43%
5-9 years
26%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 59% employee benefits None: 13%