Sales Support Specialist Salary

Sales Support Specialists in the United States can expect wages of $43K per year on average. The range in cash compensation to Sales Support Specialists (largely between $29K and $59K) includes potential earnings of $7K from bonuses, $5K from profit sharing, and commissions of $16K in exceptional cases. Residence and career duration each impact pay for this group, with the former having the largest influence. Most Sales Support Specialists survey respondents are women (73 percent). Job satisfaction is high and work is enjoyable for most Sales Support Specialists. Medical benefits are awarded to a large number, and a fair number earn dental coverage. This snapshot results from replies to PayScale's salary survey.

$31,565 - $60,531
(Median)
$32K
$43K
$61K
MEDIAN: $42,702
10%
50%
90%

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$10.76 - $23.35
(Median)
$11
$16
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,565 - $60,531  
   
Bonus
$0.00 - $6,608  
Profit Sharing
$295.90 - $5,262  
Commission
$0.00 - $16,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,729 - $59,391  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 582
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.76 - $23.35  
   
Overtime
$15.88 - $36.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $6,608  
   
Commission
$0.00 - $16,250  
Profit Sharing
$295.90 - $5,262  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,729 - $59,391  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 340
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Job Description for Sales Support Specialist

Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.

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Sales Support Specialist Tasks

  • Follow-up with calls to prospective clients to provide additional product/services information.
  • Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
  • Provides clerical support.
  • May have a weekly or monthly performance quota for qualifying prospects.

Common Career Paths for Sales Support Specialist


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Sales Support Specialists who transition into a Sales Support Manager role may receive large pay increases as the latter position pays an average $56K per year. Sales Support Specialists go on to become Inside Sales Representatives more often than anything even though median pay for the role is $39K. Sales Support Specialists who move into a Sales Support Supervisor role, another well-traveled path for those in this field, tend to find salaries of $48K.

Sales Support Specialist Job Listings

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Popular Skills for Sales Support Specialist


Sales Support Specialists report using a deep pool of skills on the job. Most notably, skills in Project Management, Oral / Verbal Communication, Account Management, and Customer Service Metrics are correlated to pay that is above average, with boosts between 13 percent and 19 percent. Those educated in Customer Service tend to be well versed in Microsoft Excel, Sales Administration, and Customer Relationship Management (CRM).

Pay by Experience Level for Sales Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Sales Support Specialists do not generally earn higher incomes from more experience in the field. Relatively untried employees who have less than five years' experience make $37K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $44K. People with 10 to 20 years of experience make an average of about $45K in this role. Sales Support Specialists who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $50K.

Pay Difference by Location


New York offers some of the highest pay in the country for Sales Support Specialists, 40 percent above the national average. Sales Support Specialists will also find cushy salaries in Boston (+26 percent), Seattle (+11 percent), Denver (+9 percent), and Houston (+9 percent). St. Louis ranks last in the field for pay, reporting salaries 11 percent below the national average. Workers in Raleigh and Rochester earn salaries that trail the national average for those in this profession (11 percent less and 9 percent less, respectively).

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Experience Affects Sales Support Specialist Salaries




National Average
$41,000


Skills That Affect Sales Support Specialist Salaries

Project Management
up arrow 19%

Oral / Verbal Communication
up arrow 17%

Account Management
up arrow 13%


Salesforce
up arrow 8%


Microsoft Excel
up arrow 3%

Sales
up arrow 3%

Customer Relations
up arrow 2%

Sales Administration
up arrow 1%

Microsoft Office
up arrow 1%

National Average
$41,000

Customer Service
up arrow 1%

Research Analysis
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 158 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
25%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 60% employee benefits None: 13%
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