Sales Support Specialist Salary

Earnings for Sales Support Specialists in the United States come in at around $43K annually on average. Including potential for bonuses and profit sharing — peaking near $6K and $5K, respectively — total cash payment to Sales Support Specialists can bottom out near $29K or peak near $59K depending on individual performance. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Female Sales Support Specialists make up most of the survey respondents at 73 percent. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The majority of workers are highly satisfied with their job. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$31,640 - $60,391
(Median)
$32K
$43K
$60K
MEDIAN: $42,771
10%
50%
90%

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$10.75 - $23.39
(Median)
$11
$16
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,640 - $60,391  
   
Bonus
$0.00 - $6,314  
Profit Sharing
$295.90 - $5,262  
Commission
$0.00 - $16,565  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,776 - $59,318  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 586
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.75 - $23.39  
   
Overtime
$15.94 - $36.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $6,314  
   
Commission
$0.00 - $16,565  
Profit Sharing
$295.90 - $5,262  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,776 - $59,318  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 338
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Job Description for Sales Support Specialist

Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.

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Sales Support Specialist Tasks

  • Follow-up with calls to prospective clients to provide additional product/services information.
  • Acts as liaison between outside sales and customers by keeping in contact with prospective clients throughout the sale.
  • Provides clerical support.
  • May have a weekly or monthly performance quota for qualifying prospects.

Common Career Paths for Sales Support Specialist


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Sales Support Specialists' salaries may rise greatly for those who assume a higher-end position such as a Sales Support Manager. The average Sales Support Manager brings home $56K per year. An Inside Sales Representative role is the most common promotion for Sales Support Specialists moving up the ladder. Pay for this role tends to be $39K per year. Another typical, albeit less common, transition for Sales Support Specialists is a Sales Support Supervisor position, where earnings are usually $48K.

Sales Support Specialist Job Listings

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Popular Skills for Sales Support Specialist


Sales Support Specialists seem to wield many skills on the job. Most notably, skills in Project Management, Oral / Verbal Communication, Account Management, and Customer Service Metrics are correlated to pay that is above average, with boosts between 12 percent and 19 percent. Those proficient in Customer Service are, more often than not, also skilled in Microsoft Excel, Sales Administration, and Customer Relationship Management (CRM).

Pay by Experience Level for Sales Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Respondents with less than five years' experience take home $37K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $44K. Sales Support Specialists with one to two decades of relevant experience report an average salary of approximately $45K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Sales Support Specialist with more than 20 years of experience can earn $50K on average.

Pay Difference by Location


New York offers some of the highest pay in the country for Sales Support Specialists, 40 percent above the national average. Sales Support Specialists can also look forward to large paychecks in cities like Boston (+26 percent), Seattle (+11 percent), Denver (+9 percent), and Charlotte (+6 percent). The lowest-paying market is St. Louis, which sits 11 percent below the national average. Workers in Raleigh and Rochester earn salaries that trail the national average for those in this profession (11 percent less and 9 percent less, respectively).

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Experience Affects Sales Support Specialist Salaries




National Average
$41,000


Skills That Affect Sales Support Specialist Salaries

Project Management
up arrow 19%

Oral / Verbal Communication
up arrow 17%

Account Management
up arrow 12%



Salesforce
up arrow 6%

Microsoft Excel
up arrow 3%

Sales
up arrow 2%

Sales Administration
up arrow 1%

Microsoft Office
up arrow 1%

Customer Relations
up arrow 1%

National Average
$41,000

Customer Service
up arrow 1%

Research Analysis
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 157 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
26%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 60% employee benefits None: 13%
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