Scheduling coordinators ensure their supervisors' schedules run efficiently and effectively. Most often, scheduling coordinators work in the medical and dental fields, though many business executives also use scheduling coordinators. The primary task associated with the scheduling coordinator role is setting appointments. In the medical and dental fields, scheduling coordinators field patient calls and structure clinicians’ appointment schedule. Scheduling coordinators also check patients in when they arrive and may help with handling of patient charts. In the business field, scheduling coordinators respond both to external requests for appointments and supervisors' directives. Scheduling coordinators often book travel and accommodations when executives travel for business, which may include online- and phone-based booking, as well as preparing necessary documents for supervisors' travel. Most scheduling coordinators work regular business hours in an office or a medical practice.
Many employers require their scheduling coordinators to hold at least an associate’s degree, but many accept experience in administrative or clerical roles in lieu of formal education. As scheduling coordinators are responsible for their supervisors’ schedules, they must possess excellent organizational and time management skills. Excellent communication skills are also necessary for working with patients or other professionals. Computer skills are also necessary, as most scheduling coordinators use scheduling software.
Scheduling Coordinator Tasks
Create call schedules for health care workers, revise for requests, and emergencies.
Confirm and schedule appointments directly with patients, and ensure appropriate equipment and rooms will be available.
Respond to phone calls and quickly adjust schedule as needs emerge.
Distribute call schedules and available times to other departments, particularly vacation time.