The primary duty of senior computer technicians is the repair and maintenance of computer hardware. Organizations using a large number of computers generally have computer technicians on their payroll; many technicians also work at dedicated computer hardware services companies.
A senior computer technician must have a thorough understanding of modern hardware systems and how they interact with each other, as well as skills for repairing them. They must be fluent in not only executing diagnostic software, but also in understanding error codes and messages across a variety of hardware platforms. The computer technician is also expected to be proactive in working with the needs of the users and their business, helping ensure information and data systems perform optimally.
In many situations, the technician also makes upgrade and improvement recommendations based on changing needs of the client. It is also essential for computer technicians to continually update their knowledge and education of new hardware and systems coming to market.
Additionally, senior computer technicians often have supervisory and management responsibilities. For this reason, companies generally require at least three to five years' experience in an information technology-related field working with relevant hardware systems. Previous managerial experience may be preferred.
The educational requirements for this position normally include at least some postsecondary technical school education, along with relevant software certifications.
Senior Computer Technician Tasks
Identify and propose solutions to technical issues or areas for improvement.
Integrate new technologies and train personnel in their uses.
Provide technical support and trouble shoot problems.
Upgrade hardware and systems.