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Senior Customer Service Representative (CSR) Salary

Average Senior Customer Service Representatives in the United States make around $15.87 per hour. Total incomes of Senior Customer Service Representatives incorporate potential for, in a few cases, more than $4K from bonuses and close to $3K from profit sharing; these performance components cause packages to range between $26K and $53K. While tenure and the individual firm impact pay for this group, residence is the most influential factor. Job satisfaction is reported as high by the vast majority of workers. Men are in the minority of survey respondents, with female Senior Customer Service Representatives making up 78 percent. Medical benefits are awarded to most, and a strong majority earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$29,821 - $58,090
(Median)
$30K
$41K
$58K
MEDIAN: $41,252
10%
50%
90%

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$11.72 - $21.66
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,821 - $58,090  
   
Bonus
$0.00 - $3,874  
Profit Sharing
$394.05 - $3,494  
Commission
$401.34 - $14,758  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,363 - $53,044  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,647
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.72 - $21.66  
   
Hourly Tips
$0.00 - $0.50  
Overtime
$15.18 - $33.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,874  
   
Commission
$401.34 - $14,758  
Profit Sharing
$394.05 - $3,494  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,363 - $53,044  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 2,345

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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)


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While not commonly seen, Senior Customer Service Representatives who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. A more likely transition for Senior Customer Service Representatives is Customer Service Supervisor or Administrative Assistant.

Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


UnitedHealth Group, TD Bank, N.A., Verizon Wireless, Regus Management Group LLC, and Bank of America Corp. (BOFA) are among the top companies that take on many Senior Customer Service Representatives. Although Comcast Cable, Inc. leads the field in pay with a median salary of $40K, employees there receive a wide spread of salaries, from $25K on the low end all the way up to $49K at the top. Other leaders in compensation levels are Federal Express Corporation (FedEx) at $40K, J.P. Morgan Chase & Co. (JPMCC) at $40K, and Verizon Wireless, where Senior Customer Service Representatives annually earn $39K.

United Healthcare Group offers the lowest pay in the field with a median salary of just $32K. There's also little variation in pay at the company, with pay ranging from $26K to $42K. Workers at UnitedHealth Group, TD Bank, N.A., and Regus Management Group LLC also face smaller salaries than the rest of the field — average earnings for these employers come to $33K, $34K, and $35K respectively.

Popular Skills for Senior Customer Service Representative (CSR)


Senior Customer Service Representatives report using a deep pool of skills on the job. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Excel, and Microsoft Office are correlated to pay that is above average, with boosts between 4 percent and 6 percent. Skills that are correlated to lower pay, on the other hand, include Typing, Computer Service, and Call Center. It is often found that people who know Call Center are also skilled in Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Senior Customer Service Representatives, more experience in the field does not usually mean bigger paychecks. The average worker who claims fewer than five years of experience earns around $33K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $36K. People with 10 to 20 years of experience make an average of about $39K in this role. Senior Customer Service Representatives who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $42K.

Pay Difference by Location


For Senior Customer Service Representatives, working in the bustling city of Chicago has its advantages, including an above-average pay rate. Senior Customer Service Representatives can also look forward to large paychecks in cities like New York (+15 percent), Minneapolis (+15 percent), Atlanta (+11 percent), and Los Angeles (+10 percent). With compensation 17 percent below the national average, Columbus is not known for hefty paychecks and actually represents the lowest-paying market. Tampa and San Antonio are a couple other places where companies are known to pay below the median — salaries are 13 percent lower and 12 percent lower, respectively.

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

Related Job Salaries

United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries



National Average
$37,000



Skills That Affect Senior Customer Service Representative (CSR) Salaries


Microsoft Excel
up arrow 4%

Software Knowledge
up arrow 4%

Microsoft Office
up arrow 2%

Training
up arrow 1%

National Average
$37,000

Customer Service
up arrow 1%

Microsoft Word
up arrow 1%

Insurance
up arrow 1%

Customer Relations
up arrow 2%

Phone Support
up arrow 2%

Data Processing
up arrow 2%

Office Administration
up arrow 3%



up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 878 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
27%
10-19 years
36%
20 years or more
22%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 57% employee benefits None: 16%