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Senior Customer Service Representative (CSR) Salary (United States)

The average rate for a Senior Customer Service Representative (CSR) is $15.69 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Senior Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,450 - $57,843
(Median)
29K
35K
41K
49K
58K
MEDIAN: $40,943
10%
25%
50%
75%
90%
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Senior Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.55 - $21.33
(Median)
12
13
16
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,450 - $57,843  
   
Bonus
$0.00 - $3,625  
Profit Sharing
$393.95 - $3,818  
Commission
$482.26 - $12,080  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,092 - $52,823  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,557
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.55 - $21.33  
   
Hourly Tips
$0.00 - $0.42  
Overtime
$15.29 - $33.14  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,625  
   
Commission
$482.26 - $12,080  
Profit Sharing
$393.95 - $3,818  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,092 - $52,823  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 2,155
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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.
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Senior Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)

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Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)

Popular Skills for Senior Customer Service Representative (CSR)

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 25%
up arrow 20%
up arrow 19%
up arrow 17%
Los Angeles
up arrow 11%
up arrow 6%
up arrow 4%
National Average
$37,000
Orlando
up arrow 2%
Phoenix
up arrow 3%
San Antonio
up arrow 7%
Austin
up arrow 8%
up arrow 13%
up arrow 15%
Larger circles over a city indicate a job is popular in that location.

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?
Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

Related Job Salaries

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Experience Affects Senior Customer Service Representative (CSR) Salaries

National Average
$37,000

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Microsoft Excel
up arrow 4%
Microsoft Office
up arrow 3%
Training
up arrow 2%
Microsoft Word
up arrow 1%
Customer Service
0%
National Average
$37,000
Customer Relations
up arrow 2%
Phone Support
up arrow 2%
Data Processing
up arrow 2%
Insurance
up arrow 3%
Office Administration
up arrow 3%
Computer Service
up arrow 4%
up arrow 6%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 844 votes.

Gender

Female
77%
female alumni
 
Male
23%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
16%
5-9 years
28%
10-19 years
35%
20 years or more
21%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 57% employee benefits None: 16%