Senior Customer Service Representative (CSR) Salary

Senior Customer Service Representatives in the United States pull down an average of $15.90 per hour. With bonuses occasionally running north of $4K, profit sharing proceeds sometimes surpassing $4K, and a few commissions as high as $15K, total income for Senior Customer Service Representatives can range between $27K and $53K according to individual performance. While the specific employer and experience level impact pay for this group, geographic location is the most influential factor. The majority of workers are highly satisfied with their job. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Most Senior Customer Service Representatives survey respondents are women (78 percent). The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$29,954 - $58,283
(Median)
$30K
$41K
$58K
MEDIAN: $41,339
10%
50%
90%

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$11.79 - $21.72
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,954 - $58,283  
   
Bonus
$0.00 - $3,945  
Profit Sharing
$387.83 - $3,501  
Commission
$487.96 - $15,260  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,593 - $53,327  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,735
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.79 - $21.72  
   
Hourly Tips
$0.00 - $0.50  
Overtime
$15.36 - $34.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,945  
   
Commission
$487.96 - $15,260  
Profit Sharing
$387.83 - $3,501  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,593 - $53,327  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 2,436
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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)


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While not commonly seen, Senior Customer Service Representatives who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. However, it's more common for Senior Customer Service Representatives to move into roles as Customer Service Supervisors or Administrative Assistants.

Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


Leading companies who hire large numbers of Senior Customer Service Representatives include UnitedHealth Group, Regus Management Group LLC, Verizon Wireless, Aetna, Inc., and TD Bank, N.A. Comcast Cable, Inc. pays the most with a median salary of $40K, though with a large amount of variation, going from a low of $25K to a high of $49K. Wells Fargo Home Mortgage, J.P. Morgan Chase & Co. (JPMCC), and Federal Express Corporation (FedEx) also offer top salaries for Senior Customer Service Representatives. Workers at these firms can expect to earn about $40K, $40K, and $38K, respectively.

United Healthcare Group, UnitedHealth Group, and Farmers Insurance Group also scrape the bottom of the pay scale, with median earnings hovering around $32K, $33K, and $34K.

Popular Skills for Senior Customer Service Representative (CSR)


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Excel, and Training are correlated to pay that is above average. Skills that seem to negatively impact pay include Computer Service, Call Center, and Typing. Most people familiar with Call Center also know Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The median compensation for relatively untried workers is $33K; in the five-to-10 year group, it's higher at around $36K. People with 10 to 20 years of experience make an average of about $39K in this role. Senior Customer Service Representatives who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $42K.

Pay Difference by Location


New York is home to an above-average pay rate for Senior Customer Service Representatives, 17 percent higher than the national average. Senior Customer Service Representatives can also look forward to large paychecks in cities like Chicago (+17 percent), Atlanta (+9 percent), San Diego (+9 percent), and Dallas (+9 percent). Columbus is the lowest-paying area, 17 percent south of the national average. Two other places where employers offer below-median salaries are Tampa (13 percent less) and San Antonio (11 percent less).

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

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Experience Affects Senior Customer Service Representative (CSR) Salaries



National Average
$37,000



Skills That Affect Senior Customer Service Representative (CSR) Salaries


Software Knowledge
up arrow 4%

Microsoft Excel
up arrow 3%

Microsoft Office
up arrow 2%

Training
up arrow 2%

Customer Service
0%

National Average
$37,000

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Microsoft Word
up arrow 1%

Data Processing
up arrow 2%

Insurance
up arrow 2%

Office Administration
up arrow 2%


up arrow 5%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 857 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
27%
10-19 years
36%
20 years or more
22%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 16%
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