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Senior Customer Service Representative (CSR) Salary (United States)

Senior Customer Service Representatives in the United States take home an average $15.72 per hour. Including potential for bonuses and profit sharing, each hitting highs of $4K, total cash payment to Senior Customer Service Representatives can bottom out at $26K or peak near $53K. This group's pay is mainly influenced by geography, followed by the company and years of experience. Men are in the minority of survey respondents, with female Senior Customer Service Representatives making up 77 percent. Job satisfaction for Senior Customer Service Representatives is high. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. This report is based on responses to the PayScale salary survey.
Senior Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,518 - $57,695
(Median)
30K
35K
41K
49K
58K
MEDIAN: $41,017
10%
25%
50%
75%
90%
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Senior Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.59 - $21.43
(Median)
12
13
16
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,518 - $57,695  
   
Bonus
$0.00 - $3,591  
Profit Sharing
$395.94 - $3,534  
Commission
$206.08 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,033 - $52,787  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,588
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.59 - $21.43  
   
Hourly Tips
$0.00 - $0.42  
Overtime
$15.15 - $33.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,591  
   
Commission
$206.08 - $11,635  
Profit Sharing
$395.94 - $3,534  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,033 - $52,787  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 2,228
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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.
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Senior Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)

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It's not very common for Senior Customer Service Representatives to move on to become Operations Managers. Average pay for an Operations Manager is $58K annually. However, it's more common for Senior Customer Service Representatives to move into roles as Customer Service Supervisors or Administrative Assistants.

Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)

UnitedHealth Group, Bank of America Corp. (BOFA), TD Bank, N.A., United Healthcare Group, and Verizon Wireless are leaders in the field that employ a large number of Senior Customer Service Representatives. Federal Express Corporation (FedEx) does shell out the biggest paychecks — the median in that office is $40K — but the company pay scale is greatly mixed, meaning that workers on the low end may earn only $29K while workers on the upper end may rake in up to $55K. J.P. Morgan Chase & Co. (JPMCC), Comcast Cable, Inc., and Verizon Wireless also offer top salaries for Senior Customer Service Representatives. Workers at these firms can expect to earn about $40K, $39K, and $38K, respectively.
Workers also receive paychecks lighter than average at United Healthcare Group ($32K), UnitedHealth Group ($33K), and TD Bank, N.A. ($34K).

Popular Skills for Senior Customer Service Representative (CSR)

Senior Customer Service Representatives report using a deep pool of skills on the job. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Excel, and Microsoft Office are correlated to pay that is above average, with boosts of 6 percent, 5 percent, 4 percent, and 4 percent, respectively. At the other end of the pay range are skills like Typing, Call Center, and Computer Service. Those familiar with Call Center also tend to know Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Senior Customer Service Representatives, experience does not seem to be a major factor in determining pay. The average worker who claims fewer than five years of experience earns around $33K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $36K. Senior Customer Service Representatives with one to two decades of relevant experience report an average salary of approximately $39K. After two decades in the workforce, the average Senior Customer Service Representative generally earns more than ever; median pay for this group is estimated at $42K.

Pay Difference By Location

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National Average
$37,000
Orlando
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Austin
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Larger circles over a city indicate a job is popular in that location.
New York offers some of the highest pay in the country for Senior Customer Service Representatives, 24 percent above the national average. Senior Customer Service Representatives will also find cushy salaries in Chicago (+16 percent), San Diego (+16 percent), Minneapolis (+15 percent), and Atlanta (+12 percent). Falling short of the national average by 16 percent, the area with the worst salaries is Columbus. Employers in Tampa and San Antonio also lean toward paying below-median salaries (13 percent lower and 9 percent lower, respectively).

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?
Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

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Experience Affects Senior Customer Service Representative (CSR) Salaries

National Average
$37,000

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Microsoft Office
up arrow 4%
Microsoft Excel
up arrow 4%
Training
up arrow 1%
Customer Service
0%
Microsoft Word
0%
National Average
$37,000
Customer Relations
up arrow 2%
Phone Support
up arrow 2%
Data Processing
up arrow 2%
Insurance
up arrow 2%
Office Administration
up arrow 3%
up arrow 6%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 848 votes.

Gender

Female
77%
female alumni
 
Male
23%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
16%
5-9 years
27%
10-19 years
35%
20 years or more
21%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 71%
vision benefits Vision: 57% employee benefits None: 16%