The average rate for a Senior Customer Service Representative (CSR) is $15.63 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Senior Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,209 - $57,371
(Median)
29K
34K
40K
48K
57K
MEDIAN: $40,432
10%
25%
50%
75%
90%
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Senior Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.51 - $21.20
(Median)
12
13
16
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,209 - $57,371  
   
Bonus
$0.00 - $3,633  
Profit Sharing
$400.67 - $3,915  
Commission
$402.68 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,860 - $53,003  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 3,769
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.51 - $21.20  
   
Hourly Tips
$0.00 - $0.42  
Overtime
$15.19 - $33.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,633  
   
Commission
$402.68 - $11,920  
Profit Sharing
$400.67 - $3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,860 - $53,003  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 3,769
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Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)
Job Description for Senior Customer Service Representative (CSR)
Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.
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Senior Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Popular Skills for Senior Customer Service Representative (CSR)
Pay by Experience Level for Senior Customer Service Representative (CSR)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 29%
up arrow 22%
Los Angeles
up arrow 21%
up arrow 18%
up arrow 15%
Dallas
up arrow 9%
Philadelphia
up arrow 6%
Portland
up arrow 5%
up arrow 4%
National Average
$37,000
Austin
up arrow 7%
Tulsa
up arrow 8%
up arrow 13%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Senior Customer Service Representative (CSR) Salaries

National Average
$37,000

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Microsoft Excel
up arrow 4%
Microsoft Office
up arrow 2%
Microsoft Word
up arrow 1%
Customer Relations
0%
Customer Service
0%
National Average
$37,000
Data Processing
up arrow 1%
Insurance
up arrow 1%
Call Center
up arrow 3%
Phone Support
up arrow 3%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 781 votes.
Gender
Female
77%
female alumni
 
Male
23%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
18%
5-9 years
28%
10-19 years
34%
20 years or more
20%
Common Health Benefits
medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 57% employee benefits None: 15%
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