Senior Customer Service Representative (CSR) Salary

Senior Customer Service Representatives in the United States can expect wages of $15.91 per hour on average. Cash earnings for Senior Customer Service Representatives — including $4K in bonuses and $4K in profit sharing proceeds near the top of the pay scale — generally stretch from $27K to $53K depending on individual performance. The most important factor affecting compensation for this group is geography, followed by the specific employer and experience level. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. Work is enjoyable for Senior Customer Service Representatives, who typically claim high levels of job satisfaction. Most Senior Customer Service Representatives survey respondents are women (78 percent). The figures in this rundown are based on the results of PayScale's salary questionnaire.

$30,080 - $58,374

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$11.79 - $21.72

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,080 - $58,374  
   
Bonus
$0.00 - $3,918  
Profit Sharing
$389.78 - $3,549  
Commission
$483.39 - $12,164  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,614 - $53,199  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,738
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.79 - $21.72  
   
Hourly Tips
$0.00 - $0.50  
Overtime
$15.31 - $34.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,918  
   
Commission
$483.39 - $12,164  
Profit Sharing
$389.78 - $3,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,614 - $53,199  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 2,455
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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)


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Senior Customer Service Representatives do not often transition into Operations Manager roles. The role averages $59K per year. However, becoming a Customer Service Supervisor or Administrative Assistant is a more frequent transition for Senior Customer Service Representatives.

Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


UnitedHealth Group, Regus Management Group LLC, Verizon Wireless, Aetna, Inc., and TD Bank, N.A. are among the top companies that take on many Senior Customer Service Representatives. For Senior Customer Service Representatives, comfortable salaries can be found at Wells Fargo Home Mortgage; in fact, median earnings sit around $40K, the highest in the area. Senior Customer Service Representatives will also find cushy salaries at Comcast Cable, Inc. (+$40K), J.P. Morgan Chase & Co. (JPMCC) (+$39K), and Federal Express Corporation (FedEx) (+$38K).

Senior Customer Service Representatives will find the worst pay at Convergys Corporation, where the median salary crawls in at $29K. Furthermore, compensation is curbed at $40K, leaving little room for growth. United Healthcare Group, UnitedHealth Group and TD Bank, N.A. are three other employers with a reputation for below-average pay, showing salaries around $32K, $33K, and $34K.

Popular Skills for Senior Customer Service Representative (CSR)


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Excel, and Training are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Call Center, Computer Service, and Typing. For most people, competency in Call Center indicates knowledge of Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Senior Customer Service Representatives do not generally earn higher incomes from more experience in the field. The average inexperienced worker earns $33K, and someone who has worked for five to 10 years can expect a bigger median salary of $36K. Senior Customer Service Representatives bring in $39K after working for 10 to 20 years. As Senior Customer Service Representatives reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $42K.

Pay Difference by Location


Surpassing the national average by 17 percent, Senior Customer Service Representatives in New York receive some of the highest pay in the country. Senior Customer Service Representatives can also look forward to large paychecks in cities like Chicago (+16 percent), San Diego (+14 percent), Dallas (+8 percent), and Atlanta (+8 percent). Columbus ranks last in the field for pay, reporting salaries 17 percent below the national average. Employers pay around 13 percent less in Tampa and 11 percent less in San Antonio, below-median salaries for those in this field.

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

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Experience Affects Senior Customer Service Representative (CSR) Salaries



National Average
$37,000



Skills That Affect Senior Customer Service Representative (CSR) Salaries


Software Knowledge
up arrow 4%

Microsoft Office
up arrow 2%

Microsoft Excel
up arrow 2%

Training
up arrow 2%

Customer Service
0%

National Average
$37,000

Insurance
up arrow 1%

Customer Relations
up arrow 2%

Phone Support
up arrow 2%

Data Processing
up arrow 2%

Microsoft Word
up arrow 2%

Office Administration
up arrow 3%


up arrow 5%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 852 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
26%
10-19 years
36%
20 years or more
22%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 15%
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