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Senior Customer Service Representative (CSR) Salary

Earnings for Senior Customer Service Representatives in the United States come in at around $15.88 per hour on average. Final cash compensation to Senior Customer Service Representatives varies from around $26K to approximately $53K; choice pay grades include potential for bonuses and profit sharing as high as $4K and $4K, respectively. Compensation for this group is mainly affected by geographic location, but career length and the particular employer are influential factors as well. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Most Senior Customer Service Representatives survey respondents are women (78 percent). Most workers in this position report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,929 - $58,324
(Median)
$30K
$41K
$58K
MEDIAN: $41,260
10%
50%
90%

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$11.76 - $21.64
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,929 - $58,324  
   
Bonus
$0.00 - $3,960  
Profit Sharing
$389.16 - $3,557  
Commission
$483.68 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,485 - $53,185  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,701
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.76 - $21.64  
   
Hourly Tips
$0.00 - $0.50  
Overtime
$15.34 - $33.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,960  
   
Commission
$483.68 - $15,319  
Profit Sharing
$389.16 - $3,557  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,485 - $53,185  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 2,403
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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)


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Though some Senior Customer Service Representatives move into positions like Operations Manager (where the average salary is $59K), this progression is not the norm. It is more probable, however, that Senior Customer Service Representatives become Customer Service Supervisors or Administrative Assistants.

Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


UnitedHealth Group, TD Bank, N.A., Regus Management Group LLC, Verizon Wireless, and United Healthcare Group are top-notch employers for Senior Customer Service Representatives in this area. Although Comcast Cable, Inc. heads up the field in terms of compensation, offering the highest median salary at $40K, pay at this particular employer still varies considerably, running the full spectrum from $25K to $49K. Federal Express Corporation (FedEx), J.P. Morgan Chase & Co. (JPMCC), and Wells Fargo Home Mortgage are a few other companies that offer generous salaries, with Senior Customer Service Representatives earning around $40K, $40K, or $40K at each firm, respectively.

Senior Customer Service Representatives will find the worst pay at United Healthcare Group, where the median salary crawls in at $32K. Furthermore, compensation is curbed at $42K, leaving little room for growth. Workers at UnitedHealth Group, TD Bank, N.A., and Regus Management Group LLC also face smaller salaries than the rest of the field — average earnings for these employers come to $33K, $34K, and $34K respectively.

Popular Skills for Senior Customer Service Representative (CSR)


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Excel, and Training are correlated to pay that is above average, with boosts between 4 percent and 6 percent. Skills that are correlated to lower pay, on the other hand, include Computer Service, Call Center, and Typing. Most people who know Call Center also know Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Senior Customer Service Representatives, extensive experience does not lead to significantly more money. Although individuals who have less than five years' experience earn $33K on average, people with five to 10 years benefit from a notably larger average of $36K. Senior Customer Service Representatives who work for 10 to 20 years in their occupation tend to earn about $39K. In the end, more experience does seem to mean larger paychecks; seasoned Senior Customer Service Representatives with more than 20 years of experience earn a predictably higher median salary of $42K.

Pay Difference by Location


Professionals earn a generous sum in the three largest American cities: Chicago, New York, and Los Angeles each offer salaries above the national average. Trailing the national average by 17 percent, Columbus is the market with the smallest paychecks. A couple other locations with smaller-than-average paychecks include Tampa (13 percent lower) and San Antonio (9 percent lower).

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

Related Job Salaries

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Experience Affects Senior Customer Service Representative (CSR) Salaries



National Average
$37,000



Skills That Affect Senior Customer Service Representative (CSR) Salaries


Microsoft Excel
up arrow 4%

Software Knowledge
up arrow 4%

Microsoft Office
up arrow 2%

Training
up arrow 2%

Customer Service
0%

Microsoft Word
0%

National Average
$37,000

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Data Processing
up arrow 1%

Insurance
up arrow 1%

Office Administration
up arrow 3%

Typing
up arrow 4%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 867 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
27%
10-19 years
36%
20 years or more
22%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 15%
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