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Senior Customer Service Representative (CSR) Salary

Pay for Senior Customer Service Representatives in the United States sits in the ballpark of $15.88 per hour. The final incomes of Senior Customer Service Representatives generally vary between $26K and $53K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $4K, $4K, and $15K, respectively. Location is the main element affecting pay for this group — career length and the particular employer are driving factors as well. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most Senior Customer Service Representatives survey respondents are women (78 percent). For the most part, Senior Customer Service Representatives enjoy their work and report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$29,897 - $58,257
(Median)
$30K
$41K
$58K
MEDIAN: $41,268
10%
50%
90%

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$11.75 - $21.63
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,897 - $58,257  
   
Bonus
$0.00 - $3,932  
Profit Sharing
$389.78 - $3,549  
Commission
$410.22 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,448 - $53,122  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,684
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.75 - $21.63  
   
Hourly Tips
$0.00 - $0.50  
Overtime
$15.31 - $33.82  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,932  
   
Commission
$410.22 - $15,319  
Profit Sharing
$389.78 - $3,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,448 - $53,122  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 2,373

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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)


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There are some Senior Customer Service Representatives — though it's uncommon — that transition into Operations Managers, where earnings are an average $59K annually. However, Senior Customer Service Representatives typically graduate to Customer Service Supervisors or Administrative Assistants.

Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


Senior Customer Service Representatives flock to UnitedHealth Group, TD Bank, N.A., Regus Management Group LLC, Verizon Wireless, and United Healthcare Group, highly regarded companies that employ a generous number of people in this profession. Comcast Cable, Inc. offers the largest salaries in town ($40K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $25K to $49K. Senior Customer Service Representatives can also look forward to large paychecks at Federal Express Corporation (FedEx) ($40K), J.P. Morgan Chase & Co. (JPMCC) ($40K), and Wells Fargo Home Mortgage ($40K).

With a median salary of $32K, United Healthcare Group provides Senior Customer Service Representatives with the lowest pay in their field; moreover, earnings are capped at only $42K, limiting employee salary growth. Also approaching the lower end are UnitedHealth Group at $33K, TD Bank, N.A. at $34K, and Regus Management Group LLC at $34K.

Popular Skills for Senior Customer Service Representative (CSR)


Survey takers working as Senior Customer Service Representatives report using a large range of professional skills. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Excel, and Microsoft Office are correlated to pay that is above average, with boosts between 3 percent and 6 percent. At the other end of the pay range are skills like Computer Service, Typing, and Call Center. It is often found that people who know Call Center are also skilled in Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Senior Customer Service Representatives — those with more experience do not necessarily bring in higher earnings. Salaries for the relatively untried average out to around $33K, but survey participants with five to 10 years of experience earn a significantly higher median of $36K. On average, Senior Customer Service Representatives make $39K following one to two decades on the job. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $42K.

Pay Difference by Location


Senior Customer Service Representatives will find that Chicago offers an impressive pay rate, one which exceeds the national average by 17 percent. Senior Customer Service Representatives can also look forward to large paychecks in cities like New York (+16 percent), Minneapolis (+16 percent), Atlanta (+11 percent), and Los Angeles (+10 percent). Columbus ranks last in the field for pay, reporting salaries 17 percent below the national average. Employers pay around 13 percent less in Tampa and 9 percent less in San Antonio, below-median salaries for those in this field.

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

Related Job Salaries

United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries



National Average
$37,000



Skills That Affect Senior Customer Service Representative (CSR) Salaries


Software Knowledge
up arrow 4%

Microsoft Excel
up arrow 3%

Microsoft Office
up arrow 2%

Training
up arrow 2%

Customer Service
0%

National Average
$37,000

Customer Relations
up arrow 1%

Phone Support
up arrow 1%

Microsoft Word
up arrow 1%

Data Processing
up arrow 2%

Insurance
up arrow 2%

Office Administration
up arrow 3%


up arrow 5%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 870 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
27%
10-19 years
36%
20 years or more
22%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 15%
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