Senior Customer Service Representative (CSR) Salary

Senior Customer Service Representatives in the United States pull down an average of $15.90 per hour. With bonuses occasionally running north of $4K, profit sharing proceeds sometimes surpassing $3K, and a few commissions as high as $15K, total income for Senior Customer Service Representatives can range between $27K and $53K according to individual performance. The most important factor affecting compensation for this group is residence, followed by the company and tenure. Most Senior Customer Service Representatives survey respondents are women (78 percent). Job satisfaction is reported as high by the vast majority of workers. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. The information for this snapshot was generated by responses to the PayScale salary survey.

$29,984 - $58,332
(Median)
$30K
$41K
$58K
MEDIAN: $41,386
10%
50%
90%

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$11.79 - $21.71
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,984 - $58,332  
   
Bonus
$0.00 - $3,943  
Profit Sharing
$388.52 - $3,494  
Commission
$486.05 - $14,740  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,591 - $53,292  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,736
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.79 - $21.71  
   
Hourly Tips
$0.00 - $0.50  
Overtime
$15.33 - $34.55  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,943  
   
Commission
$486.05 - $14,740  
Profit Sharing
$388.52 - $3,494  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,591 - $53,292  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 2,447
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Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Senior Customer Service Representative (CSR)


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While Senior Customer Service Representatives do not often become Operations Managers, the job pays $59K per year on average. However, becoming a Customer Service Supervisor or Administrative Assistant is a more frequent transition for Senior Customer Service Representatives.

Senior Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Senior Customer Service Representative (CSR)


UnitedHealth Group, Regus Management Group LLC, Verizon Wireless, Aetna, Inc., and TD Bank, N.A. are leaders in the field that employ a large number of Senior Customer Service Representatives. Comcast Cable, Inc. offers the largest salaries in town ($40K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $25K to $49K. Soaring salaries can also be found at Wells Fargo Home Mortgage, J.P. Morgan Chase & Co. (JPMCC), and Federal Express Corporation (FedEx), where earnings of $40K, $40K, or $38K are standard for Senior Customer Service Representatives.

With a median salary of $29K, Convergys Corporation provides Senior Customer Service Representatives with the lowest pay in their field; moreover, earnings are capped at only $40K, limiting employee salary growth. Workers at United Healthcare Group, UnitedHealth Group, and Farmers Insurance Group also face smaller salaries than the rest of the field — average earnings for these employers come to $32K, $33K, and $34K respectively.

Popular Skills for Senior Customer Service Representative (CSR)


Senior Customer Service Representatives seem to wield many skills on the job. Most notably, skills in Customer Relationship Management, Software Knowledge, Microsoft Excel, and Training are correlated to pay that is above average. Skills that seem to negatively impact pay include Call Center, Computer Service, and Typing. Most people skilled in Call Center are similarly competent in Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Senior Customer Service Representatives, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Average salaries for inexperienced employees average out to around $33K, but folks who have five to 10 years of experience earn a higher median of $36K. On average, Senior Customer Service Representatives make $39K following one to two decades on the job. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $42K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference by Location


With a pay rate for Senior Customer Service Representatives that is 17 percent greater than the national average, New York offers a comfortable salary for those in this profession. Senior Customer Service Representatives will also find cushy salaries in Chicago (+16 percent), San Diego (+12 percent), Atlanta (+9 percent), and Dallas (+8 percent). Columbus is home to the smallest salaries in the field, lagging the national average by 17 percent. Employers pay around 13 percent less in Tampa and 11 percent less in San Antonio, below-median salaries for those in this field.

Senior Customer Service Representative (CSR) Reviews

What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in 21117:
"Corporate Culture."
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.

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Experience Affects Senior Customer Service Representative (CSR) Salaries



National Average
$37,000



Skills That Affect Senior Customer Service Representative (CSR) Salaries


Software Knowledge
up arrow 3%

Microsoft Office
up arrow 2%

Microsoft Excel
up arrow 2%

Training
up arrow 2%

Customer Service
0%

National Average
$37,000

Customer Relations
up arrow 2%

Phone Support
up arrow 2%

Data Processing
up arrow 2%

Microsoft Word
up arrow 2%

Insurance
up arrow 2%

Office Administration
up arrow 3%


up arrow 5%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 856 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
27%
10-19 years
36%
20 years or more
22%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 15%
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